Python
Nikolaos Syropoulos
Data Scientist/ Salesperson
Copenhagen
Summary
A versatile professional with expert communication skills and a keen eye for detail, I bring a wealth of experience working across various levels in different roles. With a strong work ethic and an international background, I have honed my ability to adapt quickly and thrive in diverse environments. Diligent and hardworking, I am dedicated to delivering exceptional results and exceeding expectations.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
9
9
Certifications
3
3
Languages
Work History
Customer Care Specialist
Kuehne & Nagel
07.2022 - 12.2023
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Contributed to important company initiatives as a member of various project teams focused on enhancing the overall customer experience.
- Balanced competing priorities while maintaining a focus on delivering exceptional service for each individual customer interaction.
- Streamlined processes for quicker response times, resulting in improved customer experiences.
Customer Care Specialist
Kuehne & Nagel
01.2022 - 07.2022
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Contributed to important company initiatives as a member of various project teams focused on enhancing the overall customer experience.
- Balanced competing priorities while maintaining a focus on delivering exceptional service for each individual customer interaction.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
KNGS Air Logistics Specialist
Kuehne & Nagel
01.2021 - 01.2022
- Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Evaluated potential risks in the supply chain, creating contingency plans to mitigate disruptions in critical operations.
- Reduced transportation costs through strategic route planning and carrier negotiations.
Inventory Clerck
Inventus
10.2019 - 12.2020
- Assisted in reducing excess inventory through proper monitoring and disposal procedures.
- Improved order fulfillment times with efficient picking, packing, and shipping processes.
- Kept detailed records of damaged or defective products, ensuring timely returns or disposals as needed.
- Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
Inventory Clerk
Smartware
09.2017 - 10.2019
- Collaborated with team members to achieve a well-coordinated inventory management system.
- Developed strong relationships with suppliers and carriers, facilitating efficient communication around delivery schedules and potential delays.
- Increased productivity through the implementation of an effective barcode scanning system for tracking inventory movement.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to inventory.
Bartender & Shift Manager
Flisvos Kitecenter
06.2017 - 09.2017
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Oversaw loading and unloading of packages in warehouse.
- Supervised ongoing daily production phases.
Staff Manager
Hot-Dog King
09.2015 - 06.2017
- Reduced employee turnover through effective conflict resolution strategies and open communication channels.
- Oversaw budget planning and financial management within the department, ensuring responsible use of resources and maximizing profitability.
- Implemented performance evaluations for continuous improvement, providing constructive feedback and tailored development plans.
- Negotiated contracts with vendors to secure cost-effective services while maintaining quality standards.
Bartender
Iktinou Au Trottoir
12.2014 - 08.2015
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Barista
Hot Dog King
01.2013 - 12.2014
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
Barista & Server
Antico
06.2012 - 12.2012
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Server
D.E.T.H.
01.2012 - 04.2012
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
MBA - Data Science
Le Wagon
Paris, France 01.2024 - 07.2024
BBA - Economics
Aristotle University of Thessaloniki
Thessaloniki, Greece 09.2013 - 09.2019
Skills
Customer service excellence
undefinedSoftware
Certification
Erasmus + Project: Youth vs Disinfo
Interests
Board Games
Dungeons & Dragons
Biking
Basketball
Video Games
Reading
Timeline
MBA - Data Science
Le Wagon
01.2024 - 07.2024
Erasmus+ Project: Games 4 All
11-2023
Erasmus + Project: Youth vs Disinfo
03-2023
Customer Care Specialist
Kuehne & Nagel
07.2022 - 12.2023
Erasmus+ Project: Human Flow
04-2022
Erasmus + Project: Refugees in Modern Era
03-2022
Customer Care Specialist
Kuehne & Nagel
01.2022 - 07.2022
Erasmus + Project: Culture +
10-2021
Erasmus+ Project: Democracy and it's application in Modern Day Society
08-2021
KNGS Air Logistics Specialist
Kuehne & Nagel
01.2021 - 01.2022
Inventory Clerck
Inventus
10.2019 - 12.2020
Erasmus+ Project: Elimination of Discrimination through Cinematography
04-2018
Inventory Clerk
Smartware
09.2017 - 10.2019
Bartender & Shift Manager
Flisvos Kitecenter
06.2017 - 09.2017
Erasmus+ Project: Youth and Digital Media
04-2017
Erasmus+ Project: Youth and Radio
04-2016
Staff Manager
Hot-Dog King
09.2015 - 06.2017
Bartender
Iktinou Au Trottoir
12.2014 - 08.2015
BBA - Economics
Aristotle University of Thessaloniki
09.2013 - 09.2019
Barista
Hot Dog King
01.2013 - 12.2014
Barista & Server
Antico
06.2012 - 12.2012
Server
D.E.T.H.
01.2012 - 04.2012
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