Olivia Holden
Summary
Highly proactive manager with 10 years of experience in the service industry, and 4 years experience in team leadership . Background includes sales, management and customer service in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
JAGGER Copenhagen
06.2023 - Current
- Successfully leading a team of 10 employees, overseeing day-to-day restaurant operations and ensuring a high standard of customer service.
- Recruit, train, and mentor staff to foster a positive and motivated work environment.
- Develop and implement efficient workflow processes to enhance productivity and reduce operational costs.
- Maintain high standards of quality, service, and cleanliness, adhering to health and safety regulations.
Event Coordinator/Organizer
Self-employed
08.2021 - Current
- Develop creative event concepts that align with client objectives and leave a lasting impression.
- Manage logistics, timelines, budgets, and vendor relationships to ensure flawless execution.
- Cultivate strong, trusting relationships with clients, offering personalized attention and transparent communication.
- Implement financial controls to track expenses and identify opportunities for savings.
Head Hostess
Volkswagen Gladsaxe
05.2020 - 08.2021
- Lead and mentor a team of hosts/hostesses to deliver a high standard of customer service.
- Collaborate with sales and service departments for a unified and customer-focused approach
- Manage scheduling to ensure efficiency and timely communication with customers
- Handle administrative tasks, including managing phone inquiries, maintaining customer databases, and overseeing reservation systems.
Education
Upper Secondary Education -
Frederiksberg HF Kursus
Copenhagen06.2021
Level 1 - Jockey Apprenticeship Programme
The British Racing School
Newmarket04.2019
Minor Project Management Degree - Project Management
Ryslinge Efterskole
Denmark06.2017
Skills
- Team Leadership
- Operations Management
- Staff Training and Development
- Time Management
- Problem-solving and Decision-making
- Inventory Control
- Client Relationship Building
- Attention to Detail
Languages
Danish, English
Native language
Timeline
Restaurant Manager
JAGGER Copenhagen
06.2023 - Current
Event Coordinator/Organizer
Self-employed
08.2021 - Current
Head Hostess
Volkswagen Gladsaxe
05.2020 - 08.2021
Upper Secondary Education -
Frederiksberg HF Kursus
Level 1 - Jockey Apprenticeship Programme
The British Racing School
Minor Project Management Degree - Project Management
Ryslinge Efterskole
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