Ólöf Rún Sigurðardóttir

As Sales and Business Development Manager, I led and supervised sales teams while overseeing daily sales operations, including:

• Recruiting, hiring, and training new team members
• Defining target markets and setting goals and sales quotas
• Analyzing sales data and generating performance reports
• Identifying growth opportunities within target markets
• Implementing and managing a CRM system in Monday.com
• Following up on new leads and referrals generated by the sales team

As a co-founder, I held diverse responsibilities, primarily focusing on managing interns and establishing human resources processes, including:

• Recruiting and onboarding interns
• Managing shift schedules and coordinating holiday plans
• Supporting and monitoring sales strategy implementation
• Integrating the "7 Habits" framework into staff procedures
• Ensuring adherence to internal communication protocols
• Responding to customer inquiries and requests

Upon completing my internship, I transitioned into a management role within the Food & Beverage department, where I was responsible for:

• Ensuring shift registers were completed accurately and promptly
• Managing staff scheduling, including shift planning and holiday coordination
• Overseeing internal conference planning and logistics
• Facilitating effective interdepartmental communication and follow-ups
• Administering payroll processes

During this period, I completed an internship at the hotel, primarily within the Food & Beverage department, where I:

• Developed Standard Operating Procedures (SOPs) focused on staff development and training, contributing to human resource initiatives across the hotel
• Participated in all management meetings, gaining in-depth insight into the operational functions of the hotel’s back office

I contributed to the hotel's marketing efforts by:

• Designing and structuring the layout for the new website, including photography and drafting key descriptive content
• Assisting as a receptionist, handling business correspondence and responding to inquiries on behalf of the hotel

As a shift supervisor, I was responsible for ensuring all restaurant and bar operations were completed efficiently during my shift. My duties included:

• Managing table registers, directing team members, and providing instructions to wait staff
• Compiling and submitting a comprehensive shift report summarizing key activities and outcomes