Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Omar Sotelo

Technician, Service Center SNAP - Lead
ZION

Summary

Aspiring to advance to a supervisory role where I can apply my skills in adaptability, innovation, and problem solving to effectively lead a team, improve operational efficiency, and contribute to SNAP's success. Committed to fostering a collaborative work environment, maintaining high standards of customer service excellence and supporting the organization's strategic goals.

Overview

5
5
years of professional experience

Work History

Technician, Service Center SNAP- Lead

Sysmex America
03.2024 - Current
  • Manage scheduling for the install team to ensure efficient field support.
  • Collaborate with the marketing team to effectively showcase our equipment at exhibitions. Ensuring successful presentations and engagement with potential clients.
  • Mentored associates to become skilled, certified installers, improving team performance and project success.
  • Conducted one-on-one to support team development and growth.
  • Assisted in interviews/hiring process to help onboard qualified candidates.

Specialist I/II

Sysmex America
10.2019 - 03.2024
  • Support the development and maintenance of key aspects in IPU software, design to work with Sysmex products.
  • Pre-Build Sysmex automation systems following all quality and manufacturing processes.
  • Travel to client sites to install and configure equipment, insuring seamless setup and functionality to meet customer specifications and satisfaction.
  • Attend training programs to deepen professional skillset and assist in training.

Education

High School Diploma -

Waukegan High School
Waukegan IL
05.2001 -

Skills

Software/Programs: Excel, Word, Outlook

Accomplishments

  • Led team of five in organizing and executing a successful product exhibition for ADLM, showcasing Sysmex products resulting in enhance brand visibility and fostering new customer relationships.
  • Developed and implemented a production process for flow equipment, improving operational efficiency and reducing errors, resulting in a smoother work flow and shorter installation times in the field.

Languages

English
Native language
Spanish
Advanced
C1

Timeline

Technician, Service Center SNAP- Lead

Sysmex America
03.2024 - Current

Specialist I/II

Sysmex America
10.2019 - 03.2024

High School Diploma -

Waukegan High School
05.2001 -

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Omar SoteloTechnician, Service Center SNAP - Lead