Osama Ahmad El-Kilani

Working in an airport has been an incredibly enriching experience, teaching me many valuable lessons. Here are some of the most significant ones:

• Embracing diversity and tolerance: In an airport, you meet people from all walks of life and different cultures. It's here that I have learned to appreciate diversity and understand the importance of tolerance towards others, regardless of their background or beliefs.
• Adaptability and quick thinking: Aircraft take off on time, passengers need to be helped quickly and efficiently - this requires flexibility and the ability to adapt quickly in any given situation - a skill I often use in my daily life now.
• Attention to detail matters: Even the smallest error in aviation can have significant consequences. I have learned to value precision and meticulousness in my actions - both at work and personally.
• Effective communication is key: Efficient communication with colleagues, superiors, passengers etc., is crucial for ensuring a smooth flight from start to finish - a lesson I also apply in my personal relationships today! Live life with a positive attitude and respect others around you; this is the key to success both professionally and personally.

Working in a pharmacy has been a rewarding experience, teaching me many valuable lessons. Here are some of the most significant ones:

• Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Managed vaccine administration program for the pharmacy, increasing immunization rates within the community.
• Empathy and compassion: Many of our customers come into the pharmacy during difficult times - it could be stressful or painful due to illness or injury. Being able to stand by their side with empathy and kindness brings me great satisfaction.
• In-depth understanding of medicine: Extensive knowledge about how medicines work, what side effects they might have, and how best to administer them. This was crucial for providing effective patient counseling.
• Customer service skills: As the direct face of the pharmacy towards customers, I learned about providing good customer service - this includes communication skills, empathy and problem-solving abilities.
• Health policy insights: Pharmacists often work closely with health authorities at national or regional levels; therefore I gain insights into health policy matters and understand how political decision-making processes function in this field.

• Flowmaster

• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.