Summary
Overview
Work History
Education
Skills
Additional Information
Educationrecord
Personal Information
Languages
Timeline
Generic

Pabitra Phuyal

Valby

Summary

Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.love workig with different culture and nation people.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Mediciti Hospital
07.2020 - 09.2021
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.

Department Store Supervisor

Mabel,Nepal
01.2019 - 05.2021
  • Enhanced customer satisfaction with exceptional service standards and timely resolution of complaints.
  • Established strong vendor relationships to negotiate favorable pricing terms, improving department margins without sacrificing quality.
  • Proactively addressed potential safety hazards in the workplace, maintaining compliance with OSHA regulations and reducing risk of accidents or injuries.
  • Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
  • Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
  • Coordinated staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.

Cleaning Assistant

Copenhagen Municipality
07.2022 - 02.2024
  • Excellent communication skills, both verbal and written.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
  • Treated stains and damaged areas to restore value.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
  • Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
  • Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
  • Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Emptied trashcans and transported waste to collection areas.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Kitchen Assistant

Flavours Cafe
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Developed strong communication skills by coordinating effectively with front-of-house staff during busy shifts.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Housekeeping Room Attendant

Crown Plaza Hotel
04.2022 - 04.2023
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.

Education

Bachelor of Science - Business Administration And Management

De Montfort University
Copenhagen, Denmark
04.2001 -

Skills

Call Control

Customer Relationship Management

Customer Service

FLUENT IN [LANGUAGE]

Verbal and written communication

Additional Information

Can work under pressure and dedicated towards work no matter what. Independent, hardworking, fluent in English. Co-operative and self-motivated and also have some leadership qualities.

Educationrecord

  • Bachelor's degree, Niels Brock Copenhagen Business College, 2021, 2024
  • High school with a major in hotel management, 2018, 2020

Personal Information

  • Date of Birth: 08/04/00
  • Gender: Female
  • Nationality: Nepalese

Languages

English
Upper intermediate
B2
Nepali
Proficient
C2
Hindi
Intermediate
B1

Timeline

Cleaning Assistant

Copenhagen Municipality
07.2022 - 02.2024

Housekeeping Room Attendant

Crown Plaza Hotel
04.2022 - 04.2023

Call Center Representative

Mediciti Hospital
07.2020 - 09.2021

Department Store Supervisor

Mabel,Nepal
01.2019 - 05.2021

Bachelor of Science - Business Administration And Management

De Montfort University
04.2001 -

Kitchen Assistant

Flavours Cafe

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Pabitra Phuyal