Pabitra Phuyal
Købenahavn
Summary
Reliable Worker Friendly and professional, I excel at using strong communication and problem-solving skills to handle customer issues effectively. I've consistently exceeded productivity and quality targets in busy environments, and I’m great at building lasting relationships with customers. I enjoy working with people from all backgrounds and thrive in diverse settings. I handle pressure well and am dedicated to my work, whether working independently or as part of a team. Fluent in English, I’m a cooperative and self-motivated individual with some natural leadership qualities.
Overview
6
6
years of professional experience
Work History
Housekeeping Room Attendant and Supervisor
Hotel Dangleterre
08.2024 - Current
- Maintained clean and well-stocked rooms, ensuring guest satisfaction
- Collaborated effectively with team members to increase productivity, and supported the front desk by addressing guest requests promptly
- Consistently replaced amenities and maintained a welcoming atmosphere for guests
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Cleaning Assistant
Copenhagen Municipality
07.2022 - Current
- Performed thorough cleaning tasks, including deep-cleaning carpets, upholstery, and hard floors
- Managed time efficiently to meet deadlines, handled equipment and chemicals with caution, and adhered to safety protocols
- Received positive feedback for attention to detail and maintained a safe, clean environment
Cleaning Assistant
DUUO
03.2022 - 02.2024
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Handled equipment, chemicals, and materials properly and with caution.
Kitchen Assistant
Flavours Cafe
05.2023 - 07.2023
- Prepared food according to standard recipes, making adjustments to meet customer requests
- Maintained clean and organized kitchen stations to promote efficiency
- Collaborated with front-of-house staff to ensure smooth service during busy periods, and restocked supplies to prepare for peak hours
Call Center Representative
Mediciti Hospital
07.2020 - 09.2021
- Handled escalated calls, effectively resolving complex issues and ensuring client satisfaction
- Managed high call volumes while maintaining professional composure
- Improved customer satisfaction by addressing inquiries promptly and communicated complex information in a clear and understandable manner
Department Store Supervisor
Mabel
01.2019 - 05.2021
- Enhanced customer satisfaction through exceptional service standards and timely resolution of complaints
- Managed inventory levels to minimize stockouts, implemented loss prevention measures, and negotiated favorable pricing with vendors
- Ensured a safe workplace by addressing potential hazards and reducing risks
Education
Bachelor of Science - Business Administration And Management
De Montfort University
01.2024
High school - hotel management
Kumari awasiya high school
01.2020
Skills
- Team Coordination
- Quality Assurance
- Attention to Detail
- Customer Support
- Problem-Solving
- Adaptability
Languages
English
Nepali
Hindi
Personal Information
- Date of Birth: 04/08/00
- Nationality: Nepalese
Timeline
Housekeeping Room Attendant and Supervisor
Hotel Dangleterre
08.2024 - Current
Kitchen Assistant
Flavours Cafe
05.2023 - 07.2023
Cleaning Assistant
Copenhagen Municipality
07.2022 - Current
Cleaning Assistant
DUUO
03.2022 - 02.2024
Call Center Representative
Mediciti Hospital
07.2020 - 09.2021
Department Store Supervisor
Mabel
01.2019 - 05.2021
High school - hotel management
Kumari awasiya high school
Bachelor of Science - Business Administration And Management
De Montfort University
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