Pankesh Sankhe
Mumbai,MH
Summary
Dynamic operations leader with extensive experience at APM Terminals Mumbai, excelling in project management and team building. Proven track record in process improvement, enhancing operational efficiency by streamlining workflows. Strong communicator adept at fostering collaboration, while consistently achieving targets and ensuring high employee engagement. Committed to driving results and delivering exceptional service.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
29
29
years of professional experience
Work History
AGM Operations Execution
APM Terminals Mumbai
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Operations Manager - Shift
APM Terminals Mumbai
04.2018 - 09.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented sustainability initiatives, reducing environmental impact.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Manager of Operations - Shift
APM Terminals Mumbai
10.2010 - 03.2018
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Operations Executive
APM Terminals Mumbai
05.2007 - 09.2010
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Developed operational processes to help organization adapt to market change.
- Improved employee retention rates by creating a positive work environment and offering professional development opportunities for staff members.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.
- Managed budgets effectively while balancing competing priorities, ensuring optimal allocation of resources towards critical projects.
- Championed continuous improvement efforts throughout the organization, fostering a culture focused on excellence in execution.
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
- Leveraged meeting minutes to measure progress and accountability.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Implemented visitor management system to foster positive visitor experience and minimal disruption for employees.
- Negotiated supplier discounts to improve bottom line.
- Drove team engagement to achieve aggressive company targets.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Implemented innovative solutions that addressed ongoing challenges faced by the organization, leading to successful outcomes.
- Tended to urgent correspondence to facilitate communication or resolution.
- Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
- Assigned delegates to manage high volume of e-mails and call transfers.
- Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
- Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
TEO - Quay Crane Operator
APM Terminals Mumbai
04.2006 - 05.2007
- Performed daily safety checks to achieve safe operating condition of equipment.
- Calculated appropriate size and weight distribution to safely manage load.
- Excelled under pressure by safely executing demanding lifts in challenging weather conditions and tight spaces.
- Operated large cranes to lift and move materials with precision and accuracy.
- Used hand signals, verbal communication and radio to reduce risks in coordinating crane movements.
- Operated mobile crane and moved materials to various locations to meet job schedule demands.
- Positioned cranes in response to hand signals and observed load hookup to determine safe load capacities.
- Demonstrated exceptional attention to detail while operating cranes for complex lifts, ensuring minimal disruption to surroundings.
- Inspected, cleaned, and performed operator level maintenance on equipment in accordance with standards.
- Controlled cranes from remote control panel for safe and accurate operation.
- Achieved strong reputation for reliability among supervisors, leading to increased responsibility for critical lifts on high-profile projects.
- Assisted in training new crane operators, sharing knowledge of best practices and providing guidance for skill development.
- Maintained optimal equipment performance by performing routine maintenance tasks and promptly addressing issues.
- Consistently met or exceeded lifting capacity targets while maintaining the highest level of safety during all operations.
- Ensured accurate load placement with expert use of rigging techniques and communication with ground crew members.
- Streamlined communication between team members using hand signals, radios, or other means appropriate depending on the situation.
- Increased performance by safely and efficiently operating heavy machinery and equipment.
- Enhanced job site safety by conducting thorough equipment inspections and adhering to proper crane operation procedures.
- Utilized mastery of diverse slings, shackles and spreader bars to meet specific project needs.
- Collaborated effectively with project managers, engineers, and other team members to achieve desired results on schedule.
- Used troubleshooting and resolution skills to address crane-related malfunctions while minimizing downtime.
- Adapted seamlessly to new crane technologies, mastering control systems and adopting best practices for safe operation.
- Increased productivity by skillfully managing multiple lifts simultaneously in fast-paced construction environments.
- Played an instrumental role in the prevention of accidents or incidents by actively engaging in safety meetings and implementing suggestions for improvement.
- Contributed to successful project outcomes by consistently meeting deadlines and maintaining strict adherence to safety standards.
- Minimized downtime by troubleshooting mechanical issues quickly, working closely with maintenance staff for prompt repairs.
- Leveraged expertise in load-lifting attachments and rigging techniques to manage diverse loads.
- Leveraged knowledge of load charts, rigging techniques, and applicable regulations to ensure compliance across all aspects of crane operation.
- Optimized crane operations by continually refining lifting strategies based on site-specific conditions and requirements.
- Served as a valuable resource for colleagues by staying current on industry trends, technologies, and best practices.
- Reviewed and interpreted blueprints and diagrams to safely operate cranes.
- Enhanced safety on job site by rigorously following established protocols and conducting regular equipment inspections.
- Improved job site communication, using clear and effective signals to coordinate with ground personnel during lifts.
- Provided comprehensive training to new crane operators, improving team skill levels and operational safety.
- Optimized load distribution, employing expert knowledge to prevent equipment overload and potential hazards.
- Pioneered use of new safety equipment, leading to reduction in job site accidents and injuries.
- Supported successful project audits by maintaining detailed records of crane operations and adherence to safety standards.
- Increased project efficiency by collaborating closely with ground teams to ensure precise placement of heavy materials.
- Adapted quickly to new technology and equipment, maintaining high productivity in rapidly evolving work environment.
- Contributed to operational improvements by providing feedback on equipment and procedures, leading to enhanced safety and efficiency.
- Streamlined material handling process, using expert crane operation techniques to minimize downtime.
- Enhanced team morale and cohesion by acting as mentor for less experienced operators, sharing knowledge and best practices.
- Played key role in emergency response situations, utilizing crane capabilities to mitigate risks and prevent accidents.
- Contributed to culture of safety, leading by example and encouraging peers to prioritize safe practices.
- Operated variety of crane types for diverse construction projects, leading to on-time project completion.
- Facilitated timely completion of projects, staying ahead of tight schedules through effective planning and execution.
- Coordinated with project managers to optimize lifting plans, resulting in enhanced efficiency across multiple projects.
- Ensured compliance with all regulatory requirements, keeping projects on schedule and under budget.
- Reduced environmental impact by implementing fuel-efficient operating techniques, contributing to company's sustainability goals.
- Reduced equipment wear and tear with meticulous maintenance routines, extending lifespan of machinery.
- Operated cranes and other equipment while monitoring coworker, personal and overall work zone safety.
- Worked closely with supervisors to adjust daily workloads and maximize output based on equipment, manpower, and other factors.
- Made quick and efficient repairs to [Type] equipment, increasing equipment lifetimes and cutting company costs $[Amount].
- Maintained detailed daily records of productivity and adjusted overall project timetables based on setbacks or [Type] delays.
- Followed top piling techniques when working with various types of piles to complete projects safely and on-time.
- Maintained accuracy in project tasks by completing static compression tests, static tension tests, lateral load tests, and PDA piles tests.
- Experienced in inspecting cranes and related equipment for safety and operational defects.
- Maneuvered loads safely to achieve accuracy and stability.
Operations Executive
Continental Warehousing Corporation (NS) Limited
11.2005 - 04.2006
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Developed operational processes to help organization adapt to market change.
- Improved employee retention rates by creating a positive work environment and offering professional development opportunities for staff members.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.
- Managed budgets effectively while balancing competing priorities, ensuring optimal allocation of resources towards critical projects.
- Championed continuous improvement efforts throughout the organization, fostering a culture focused on excellence in execution.
- Leveraged meeting minutes to measure progress and accountability.
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Implemented visitor management system to foster positive visitor experience and minimal disruption for employees.
- Drove team engagement to achieve aggressive company targets.
- Negotiated supplier discounts to improve bottom line.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Implemented innovative solutions that addressed ongoing challenges faced by the organization, leading to successful outcomes.
- Tended to urgent correspondence to facilitate communication or resolution.
- Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
- Assigned delegates to manage high volume of e-mails and call transfers.
- Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
- Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
RTG Crane Operator
Mundra International Container Terminal, Gujrat
12.2004 - 11.2005
- Performed daily safety checks to achieve safe operating condition of equipment.
- Calculated appropriate size and weight distribution to safely manage load.
- Excelled under pressure by safely executing demanding lifts in challenging weather conditions and tight spaces.
- Operated large cranes to lift and move materials with precision and accuracy.
- Used hand signals, verbal communication and radio to reduce risks in coordinating crane movements.
- Operated mobile crane and moved materials to various locations to meet job schedule demands.
- Positioned cranes in response to hand signals and observed load hookup to determine safe load capacities.
- Demonstrated exceptional attention to detail while operating cranes for complex lifts, ensuring minimal disruption to surroundings.
- Experienced in inspecting cranes and related equipment for safety and operational defects.
- Maneuvered loads safely to achieve accuracy and stability.
- Inspected, cleaned, and performed operator level maintenance on equipment in accordance with standards.
- Controlled cranes from remote control panel for safe and accurate operation.
- Achieved strong reputation for reliability among supervisors, leading to increased responsibility for critical lifts on high-profile projects.
- Assisted in training new crane operators, sharing knowledge of best practices and providing guidance for skill development.
- Maintained optimal equipment performance by performing routine maintenance tasks and promptly addressing issues.
- Consistently met or exceeded lifting capacity targets while maintaining the highest level of safety during all operations.
- Ensured accurate load placement with expert use of rigging techniques and communication with ground crew members.
- Streamlined communication between team members using hand signals, radios, or other means appropriate depending on the situation.
- Increased performance by safely and efficiently operating heavy machinery and equipment.
- Enhanced job site safety by conducting thorough equipment inspections and adhering to proper crane operation procedures.
- Collaborated effectively with project managers, engineers, and other team members to achieve desired results on schedule.
- Adapted seamlessly to new crane technologies, mastering control systems and adopting best practices for safe operation.
- Increased productivity by skillfully managing multiple lifts simultaneously in fast-paced construction environments.
- Played an instrumental role in the prevention of accidents or incidents by actively engaging in safety meetings and implementing suggestions for improvement.
- Contributed to successful project outcomes by consistently meeting deadlines and maintaining strict adherence to safety standards.
- Leveraged expertise in load-lifting attachments and rigging techniques to manage diverse loads.
- Leveraged knowledge of load charts, rigging techniques, and applicable regulations to ensure compliance across all aspects of crane operation.
- Optimized crane operations by continually refining lifting strategies based on site-specific conditions and requirements.
- Served as a valuable resource for colleagues by staying current on industry trends, technologies, and best practices.
- Reviewed and interpreted blueprints and diagrams to safely operate cranes.
- Operated variety of crane types for diverse construction projects, leading to on-time project completion.
- Enhanced safety on job site by rigorously following established protocols and conducting regular equipment inspections.
- Increased project efficiency by collaborating closely with ground teams to ensure precise placement of heavy materials.
- Reduced environmental impact by implementing fuel-efficient operating techniques, contributing to company's sustainability goals.
- Played key role in emergency response situations, utilizing crane capabilities to mitigate risks and prevent accidents.
- Played pivotal role in high-profile projects, recognized by management for outstanding performance and dedication.
- Optimized load distribution, employing expert knowledge to prevent equipment overload and potential hazards.
- Enhanced team morale and cohesion by acting as mentor for less experienced operators, sharing knowledge and best practices.
- Contributed to culture of safety, leading by example and encouraging peers to prioritize safe practices.
- Reduced equipment wear and tear with meticulous maintenance routines, extending lifespan of machinery.
- Improved job site communication, using clear and effective signals to coordinate with ground personnel during lifts.
- Supported successful project audits by maintaining detailed records of crane operations and adherence to safety standards.
- Coordinated with project managers to optimize lifting plans, resulting in enhanced efficiency across multiple projects.
- Streamlined material handling process, using expert crane operation techniques to minimize downtime.
- Ensured compliance with all regulatory requirements, keeping projects on schedule and under budget.
- Provided comprehensive training to new crane operators, improving team skill levels and operational safety.
- Contributed to operational improvements by providing feedback on equipment and procedures, leading to enhanced safety and efficiency.
- Facilitated timely completion of projects, staying ahead of tight schedules through effective planning and execution.
- Pioneered use of new safety equipment, leading to reduction in job site accidents and injuries.
- Adapted quickly to new technology and equipment, maintaining high productivity in rapidly evolving work environment.
- Operated cranes and other equipment while monitoring coworker, personal and overall work zone safety.
- Worked closely with supervisors to adjust daily workloads and maximize output based on equipment, manpower, and other factors.
- Made quick and efficient repairs to [Type] equipment, increasing equipment lifetimes and cutting company costs $[Amount].
- Maintained detailed daily records of productivity and adjusted overall project timetables based on setbacks or [Type] delays.
- Followed top piling techniques when working with various types of piles to complete projects safely and on-time.
- Maintained accuracy in project tasks by completing static compression tests, static tension tests, lateral load tests, and PDA piles tests.
Yard Checker
Mundra International Container Terminal, Gujrat
02.2004 - 11.2004
- Aided in training new employees, sharing best practices for efficient job performance.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Processed both cash and card purchases and returns.
- Assisted with unloading customer carts onto conveyor belt.
- Collaborated with team members to streamline workflow and improve overall store efficiency.
- Contributed to inventory management efforts by assisting in stock counts and ensuring product availability on shelves.
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
- Restocked and organized merchandise in front lanes.
- Informed supervisor of front-end product gaps, scanning problems and price mismatching.
- Notified management of associate theft, customer shoplifting, unauthorized mark downs and property defacement.
- Identified produce items and input corresponding PLU codes.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Increased sales of promotional items by effectively informing customers of ongoing deals and discounts.
- Demonstrated flexibility in schedule adjustments, covering shifts during peak shopping hours or staff shortages.
- Organized stock room for easy access to merchandise, improving restocking efficiency.
- Trained new employees on store policies and procedures, ensuring consistent service standards.
- Facilitated team-oriented atmosphere, contributing to overall store success.
- Implemented promotional displays, attracting customer attention and boosting sales.
- Promoted store loyalty program to customers, increasing enrollment rates.
- Maintained up-to-date knowledge of store products, enabling better customer service.
- Ensured accurate cash handling and balanced registers at end of each shift.
- Engaged with customers on sales floor, providing personable shopping experience.
- Coordinated with team members to manage high-volume periods without sacrificing service quality.
- Managed inventory levels, ensuring product availability and minimizing overstock.
- Handled customer complaints with professionalism, restoring satisfaction.
- Streamlined checkout process, reducing transaction time for customers.
- Increased sales through effective upselling and cross-selling techniques.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
- Checked loads to identify contents and unauthorized or highly regulated materials.
- Reduced theft and loss by vigilantly monitoring store premises.
- Identified issues and developed solutions to improve quality control.
- Performed root cause analysis to implement corrective actions for discrepancies.
- Documented measurements, inspections and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
- Weighed and measured [Type] materials and updated records with collected data.
- Collaborated with other departments to ensure accuracy of all measurements.
- Performed calibrations and adjustments on measuring instruments for accurate results.
- Maintained recycling collection sites to handle reclaimable waste from [Type] production.
- Used calipers, micrometers and rulers to measure products, maintaining accurate records.
- Enhanced store cleanliness and safety by conducting regular inspections and maintenance.
- Supported store opening and closing procedures, ensuring readiness for business.
- Improved team morale by fostering supportive and collaborative work environment.
- Efficiently processed customer transactions to reduce wait times.
- Ensured pricing accuracy for all items by conducting daily price checks and updating the system accordingly.
- Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
- Reduced checkout waiting time for customers by maintaining an organized and efficient workspace.
- Supported loss prevention initiatives through vigilant monitoring of potential theft incidents during busy periods.
- Handled cash transactions securely, adhering to strict cash handling procedures at all times.
- Developed solid rapport with regular customers, fostering trust through friendly interaction and reliable service.
- Assisted customers in locating products, enhancing shopping experience.
- Conducted price changes and updated signage, ensuring pricing accuracy.
Customer Support Engineer
CyberAce Infotech, Mumbai
02.1998 - 11.2000
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
- Answered incoming support inquiries via chat, phone and email.
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Assisted in creating a culture of continuous improvement within the Customer Support department through proactive recommendations on process optimization.
- Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Reduced response times by optimizing ticketing system workflows and prioritizing high-impact issues.
- Conducted regular training sessions for new hires to ensure consistent service levels across the team.
- Explained complex technology-related issues in understandable terms to customers.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Streamlined support processes for faster issue resolution and increased efficiency.
- Implemented a feedback loop with customers to continually improve support experience and exceed expectations.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Developed comprehensive troubleshooting guides for common issues, resulting in quicker problem-solving for clients.
- Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Established a knowledge base of common issues, enabling faster resolutions and empowering customers with self-help resources.
- Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
- Collaborated with cross-functional teams to improve product quality and reduce customer complaints.
- Worked closely with product development teams to communicate customer insights, leading to continuous product enhancements based on user feedback.
- Identified trends in customer inquiries, leading to proactive improvements in product documentation and user guides.
- Spearheaded initiatives aimed at improving first-call resolution rates, positively impacting overall customer satisfaction scores.
- Trained customers to use and maintain equipment to reduce service issues.
- Partnered with customers, end-users and resellers to implement strategies and solutions.
- Played an instrumental role in retaining key accounts by ensuring prompt resolution of escalated issues and maintaining strong communication throughout the process.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Installed and configured operating systems and applications.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and identified solutions to technical problems.
- Developed and implemented preventive maintenance procedures.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assisted in development of system security protocols.
- Created user accounts and assigned permissions.
- Helped streamline repair processes and update procedures for support action consistency.
Senior Marketing Executive
Indian Computers Company, Mumbai
08.1997 - 01.1998
- Completed and submitted monthly and yearly reports to support executive decision making.
- Spearheaded trade show presence, maximizing networking opportunities and generating valuable leads for the sales team.
- Developed key partnerships with industry influencers to expand brand reach and drive sales growth.
- Analyzed marketing campaigns using key metrics and performance indicators.
- Developed marketing plans based upon extensive research and prospects targeted.
- Drove lead generation efforts through targeted paid search campaigns and optimized SEO strategies.
- Coordinated staffing for various marketing events and industry conferences.
- Mentored junior marketers in best practices, fostering professional development within the department.
- Implemented data-driven marketing strategies, leading to more effective targeting and improved ROI on advertising spend.
- Managed public relations efforts to maintain a positive brand image and foster strong relationships with media outlets.
- Wrote and distributed press releases to more than [Number] media outlets ahead of [Product or Service] launch.
- Supervised marketing team of [Number] personnel.
- Streamlined internal communications processes, improving collaboration and efficiency within the marketing department.
- Optimized email marketing campaigns for higher open rates, click-through rates, and conversions.
- Negotiated favorable contract terms with vendors, ensuring cost-effective solutions without sacrificing quality or results.
- Increased brand awareness by developing and executing strategic marketing plans.
- Led a cross-functional team for the successful launch of new products, resulting in increased market share.
- Elevated company reputation by creating thought leadership content that positioned the organization as an industry expert.
- Delivered compelling presentations to senior leadership teams, securing buy-in for new marketing initiatives.
- Revamped website design for an enhanced user experience that contributed to an increase in online traffic.
- Cultivated strong relationships with key clients, resulting in repeat business and long-term loyalty.
- Coordinated product launches across multiple channels, ensuring consistent messaging and maximum exposure.
- Collaborated with creative teams to develop eye-catching marketing materials that resonated with target audiences and drove brand recognition.
- Established rigorous performance metrics to evaluate campaign success and inform future decision-making processes.
- Conducted comprehensive market research to identify emerging trends and opportunities for business growth.
- Enhanced customer engagement through the implementation of targeted social media campaigns and content strategies.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Planned and executed events and marketing programs to increase qualified leads.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
- Developed and implemented targeted digital strategy to improve business performance.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Oversaw [Number]-person marketing team, promoting continuous improvement, enhancing processes and reducing costs as head of highly efficient and profitable group.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Launched marketing activities for new product lines and market penetration.
- Established targets for social media platforms to reflect business objectives.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Managed and oversaw design of marketing material and promotional literature for organization.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Collaborated with developers, advertisers and production managers to market products and services.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
Marketing Executive
Indian Computers Compony, Mumbai
08.1996 - 08.1997
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Planned and executed events and marketing programs to increase qualified leads.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Launched marketing activities for new product lines and market penetration.
- Maintained reporting and developed actionable insights to continually improve branding efforts.
- Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
- Streamlined marketing processes to increase efficiency and reduce costs, resulting in higher ROI for campaigns.
- Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Developed and implemented targeted digital strategy to improve business performance.
- Oversaw [Number]-person marketing team, promoting continuous improvement, enhancing processes and reducing costs as head of highly efficient and profitable group.
- Collaborated with developers, advertisers and production managers to market products and services.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Boosted lead generation with targeted email marketing strategies and social media advertising.
- Managed and oversaw design of marketing material and promotional literature for organization.
- Developed innovative and targeted collateral to support overall branding objectives.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Consulted with product development teams to enhance products based on customer interest data.
- Identified value propositions and key messages for company marketing campaigns.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Spearheaded successful rebranding efforts which resulted in a more cohesive brand identity across all channels.
- Increased customer loyalty through the development of tailored loyalty programs and personalized marketing efforts.
- Preserved brand integrity by monitoring consistency and quality of marketing content.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Optimized conversion rates via A/B testing of landing pages, ad copy, and other digital assets.
- Coordinated appointments and meetings for marketing director with [Number] active projects.
- Established targets for social media platforms to reflect business objectives.
- Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
- Executed influencer marketing strategies that led to stronger brand credibility and endorsement from trusted sources.
- Implemented key initiatives and activities aligned with brand strategy and brand advocacy.
- Created and deployed successful strategies underpinning significant growth in [Type] and [Type] areas.
- Conducted market research to identify new opportunities and target markets.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Continually maintained and improved company's reputation and positive image in markets served.
- Created and managed social media campaigns to increase brand engagement.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Coordinated with design and media teams to develop high-quality creative assets.
- Devised content strategy to effectively engage target audiences.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Improved website visibility through development and implementation of SEO strategies.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Optimized email campaigns to increase open and click-through rates.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Wrote and distributed press releases to increase brand visibility.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Mentored local personnel on best practices and protocols to maximize productivity.
Education
Management Diploma in Supply Chain Management -
Narsee Monji Institute of Management Studies NMIMS
Mumbai05-2016
Engineering Diploma In Computers Technology -
Bharati Vidyapeeth’s Institute of Technology MSBTE
Khargar, Navi Mumbai05-1998
Skills
- Project management
- Time management
- Data analysis
- Team building
- Employee training
- Process improvement
- Communication skills
- Problem solving
- Change management
- Budget management
- Risk assessment
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Multitasking Abilities
- Critical thinking
- Decision-making
- Organization and time management
- Active listening
- Calm under pressure
Timeline
AGM Operations Execution
APM Terminals Mumbai
10.2023 - Current
Operations Manager - Shift
APM Terminals Mumbai
04.2018 - 09.2023
Assistant Manager of Operations - Shift
APM Terminals Mumbai
10.2010 - 03.2018
Operations Executive
APM Terminals Mumbai
05.2007 - 09.2010
TEO - Quay Crane Operator
APM Terminals Mumbai
04.2006 - 05.2007
Operations Executive
Continental Warehousing Corporation (NS) Limited
11.2005 - 04.2006
RTG Crane Operator
Mundra International Container Terminal, Gujrat
12.2004 - 11.2005
Yard Checker
Mundra International Container Terminal, Gujrat
02.2004 - 11.2004
Customer Support Engineer
CyberAce Infotech, Mumbai
02.1998 - 11.2000
Senior Marketing Executive
Indian Computers Company, Mumbai
08.1997 - 01.1998
Marketing Executive
Indian Computers Compony, Mumbai
08.1996 - 08.1997
Management Diploma in Supply Chain Management -
Narsee Monji Institute of Management Studies NMIMS
Engineering Diploma In Computers Technology -
Bharati Vidyapeeth’s Institute of Technology MSBTE
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