Paola Cercinovic
Kalundborg
Summary
Dynamic and dedicated professional with extensive experience in customer service at Obrt Za Ugostiteljstvo "Surf." Proven ability to handle cash transactions accurately while excelling in high-pressure environments. Strong multitasking and team collaboration skills, complemented by a solid foundation in laboratory techniques from my role as a Lab Technician.
Overview
3
3
years of professional experience
Work History
Waitress
Obrt Za Ugostiteljstvo "Surf"
12.2024 - 08.2025
- Provided exceptional customer service to enhance dining experiences.
- Assisted in menu recommendations and addressed guest inquiries effectively.
- Maintained cleanliness and organization of dining area during shifts.
- Trained new staff on service protocols and restaurant policies.
- Handled cash transactions and balanced daily sales reports efficiently.
- Adapted quickly to high-pressure situations during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Cashier
Plodine
09.2024 - 03.2025
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and provided detailed information.
- Maintained accurate cash drawer balance throughout shifts.
- Resolved customer complaints promptly to enhance satisfaction.
- Collaborated with team members to ensure smooth daily operations.
- Monitored inventory levels and reported discrepancies to management.
Lab Technician
Nastavni Zavod Za Javno Zdravstvo PGŽ
05.2022 - 08.2022
- Conducted routine laboratory tests following established protocols and safety guidelines.
- Assisted in maintaining laboratory equipment, ensuring functionality and compliance with standards.
- Recorded and analyzed test results, contributing to accurate data reporting for health assessments.
- Prepared samples and reagents, streamlining workflow for efficient testing procedures.
- Collaborated with team members to troubleshoot equipment issues, enhancing operational efficiency.
- Engaged in continuous learning of lab techniques and safety practices to support team objectives.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
Education
Bachelor of Engineering in Biotechnology - Biotechnology
University College Absalon
Kalundborg, Denmark01-2028
High School Diploma -
Prirodoslovna I Grafička Škola Rijeka
Croatia07-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Quality control
- Attention to detail
- Positive attitude
- Sample preparation
- Laboratory techniques
- Chemical handling
- Analytical thinking
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Spanish
Limited Working
Timeline
Waitress
Obrt Za Ugostiteljstvo "Surf"
12.2024 - 08.2025
Cashier
Plodine
09.2024 - 03.2025
Lab Technician
Nastavni Zavod Za Javno Zdravstvo PGŽ
05.2022 - 08.2022
Bachelor of Engineering in Biotechnology - Biotechnology
University College Absalon
High School Diploma -
Prirodoslovna I Grafička Škola Rijeka