Parul Mehra
Kolding
Summary
Proactive and analytical professional with experience in account management, customer engagement, and financial reporting. Skilled in building client relationships, interpreting data using tools like Power BI, and simplifying complex information for diverse audiences. Strong foundation in commerce and international business, with a growing interest in financial markets, and outreach initiatives. Recently completed MBA in General Management to develop strategic and analytical expertise.
Overview
6
6
years of professional experience
Work History
Personalized Account Manager
Swiggy
Remote
11.2022 - 01.2024
- Handled accounts of 150 restaurant owners with utmost discretion.
- I facilitated a 15-20% increase in overall sales for restaurant owners through effective financial oversight.
- Handled client requests efficiently to increase satisfaction. Maintained accurate client interaction records using CRM tools and Power BI.
Customer Service Officer
Samsung
Amritsar
02.2022 - 11.2022
- Assisted numerous customers daily with a positive attitude, ensuring satisfaction.
- Maintained extensive product knowledge to provide accurate customer assistance.
- Boosted the company's reputation by providing exceptional customer service through chat.
- Secured the top sales position at the Z Flip event, receiving an incentive.
Accounting Intern
Taxation Lawyer
Amritsar
04.2021 - 07.2021
- Assisted with month-end closing and reporting duties.
- Compiled monthly journal entries into the general ledger system.
- Filed GST returns for clients.
- Filed income tax returns, along with making a balance sheet and profit and loss statement.
- Audited the Army's books of accounts once.
Spoken English Trainer
Metlida International
Amritsar
07.2018 - 12.2020
- Mentored students in pronunciation and communication techniques.
- Assessed student progress and provided feedback on their performance.
- Collaborated with other teachers to plan effective curricula for spoken English courses.
Customer Service Executive
Kochartech
Amritsar
10.2017 - 04.2018
- Handling inbound calls for a B2B process called IndiaMart.
- Generated leads for business men who needed any kind of raw material in bulk.
Education
MBA - General Management
Coventry University
Denamrk06-2025
PG Diploma - International Business
Indira Gandhi Open National University
Distance Learning06-2019
Bachelor in Commerce - Business
Hindu College
Amritsar07-2017
Skills
- Client retention
- Customer needs assessment
- Relationship building
- Business strategies
- Account development
- Tally & Busy
- MS Excel
Accomplishments
- During the Z Flip sale, I was able to sell six units, which got me an incentive worth Rs. 4,500
- In the first month itself, I was the performer of the month with the highest CSAT
Timeline
Personalized Account Manager
Swiggy
11.2022 - 01.2024
Customer Service Officer
Samsung
02.2022 - 11.2022
Accounting Intern
Taxation Lawyer
04.2021 - 07.2021
Spoken English Trainer
Metlida International
07.2018 - 12.2020
Customer Service Executive
Kochartech
10.2017 - 04.2018
MBA - General Management
Coventry University
PG Diploma - International Business
Indira Gandhi Open National University
Bachelor in Commerce - Business
Hindu College
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