Patrick Lombule
Administrativ Assistant
Roskilde
Summary
Detail-oriented administrative assistant with over nine years experience in different administrative fields. Proven track record at Visma Enterprise Denmark, enhancing payroll processing efficiency and accuracy for over 2000 employees. Skilled in data analysis and administrative support within HR administration, and bookkeeping payroll functions. Advanced expertise in Microsoft Excel and commitment to regulatory compliance drove process improvements, boosting overall operational effectiveness.
Overview
8
8
years of professional experience
Work History
Payroll Specialist
Visma Enterprise Denmark
2019.04 - 2023.10
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for over 2000 employees to comply with predetermined company guidelines.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Proactively identified opportunities for process improvement and implemented changes to enhance overall efficiency within payroll function.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into payroll system.
Customer Retention Manager
Nets Denmark AS
2017.10 - 2019.03
- Enhanced user experiences by partnering with product development teams resulting in better product offerings thereby increasing client satisfaction.
- Enhanced team performance with regular training sessions focused on communication skills and product knowledge.
- Boosted customer retention rates by implementing targeted strategies and personalized outreach efforts.
- Evaluated and optimized workflows to ensure efficiency facilitating faster response times for customer inquiries.
- Implemented a comprehensive onboarding process for new clients, setting the foundation for long-term success and satisfaction.
- Conducted customer satisfaction surveys for valuable feedback and identifying areas of improvement.
Administrative Assistant
Just Eat Norway
2015.08 - 2017.03
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Bachelor of Arts - Business Administration
Bergen University College
Bergen 2001.04 -
High School Diploma -
Olav Duun Secondary School
Namsos, Norway 2001.04 -
Skills
Payroll Processing
New hire processing
Account Reconciliation
Data Analysis
Administrative Support
File and database management
Invoice Verification
Bank Reconciliation
Microsoft Excel expertise
Month-end reports
Regulatory Compliance
Timeline
Payroll Specialist
Visma Enterprise Denmark
2019.04 - 2023.10
Customer Retention Manager
Nets Denmark AS
2017.10 - 2019.03
Administrative Assistant
Just Eat Norway
2015.08 - 2017.03
Bachelor of Arts - Business Administration
Bergen University College
2001.04 -
High School Diploma -
Olav Duun Secondary School
2001.04 -
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