Summary
Overview
Work History
Education
Skills
Experience
Education
Languages
Contact
Timeline
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Pinja Liisa Mäkelä-Dichmann

Pinja Liisa Mäkelä-Dichmann

Copenhagen

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

6
6
years of professional experience

Work History

Bartender

Northern Hospitality
01.2025 - 05.2025
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Staff Manager & Staff Trainer

Léanowski Bar
08.2023 - 12.2024
  • Advised customers on available beverages and optimum choices for individual tastes.
  • Removed empty kegs, tapped new kegs and attached supply lines.
  • Monitored staff performance and developed improvement plans.
  • Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
  • Developed long-term training strategies for new and existing employees
  • Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.

Waitress

Kösem
09.2022 - 07.2023
  • Resolved customer complaints promptly, escalating larger operational concerns to management.
  • Seated guests quickly and coordinated timely service to minimise table wait times.
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.

Salad Maker

Olioli
02.2022 - 06.2022
  • Created all food orders to high-quality standards, with accurate portion sizes and within timeframe targets.
  • Assisted kitchen staff in preparing ingredients for service before opening, including portioning, washing and peeling.

Ice Cream Server

Paradisis
05.2020 - 10.2020
  • Opened, closed and cleaned equipment in line with company procedures.
  • Used bubbly personality to engage with customers and develop positive rapport.

Salad Maker

California Kitchen
05.2019 - 12.2019
  • Assisted in preparing restaurant meals and takeaways, completing to high standards within allocated timeframes.
  • Maintained extensive knowledge of menu range to answer queries including allergens, ingredients and pricing.

Education

Diploma - Music, Mathematics & English

Aurehøj Gymnasium
Copenagen
06-2023

A2 - French

EF Education First
Nice, France
03-2020

Skills

  • Bartending
  • Employee training
  • Training programme development
  • Empathy and emotional intelligence
  • Customer focus

Experience

12 2019,5 2019,10 2020,5 2020,6 2022,2 2022,7 2023,9 2022,12 2024,8 2023

Education

other,Jun 2023,Aug 2020

Languages

Danish
Flydende
English
Flydende
French
Højere mellemniveau

Contact

18/11/2002,pinjamdichmann@gmail.com,+61429309746

Timeline

Bartender

Northern Hospitality
01.2025 - 05.2025

Staff Manager & Staff Trainer

Léanowski Bar
08.2023 - 12.2024

Waitress

Kösem
09.2022 - 07.2023

Salad Maker

Olioli
02.2022 - 06.2022

Ice Cream Server

Paradisis
05.2020 - 10.2020

Salad Maker

California Kitchen
05.2019 - 12.2019

Diploma - Music, Mathematics & English

Aurehøj Gymnasium

A2 - French

EF Education First
Pinja Liisa Mäkelä-Dichmann