Pinja Liisa Mäkelä-Dichmann
Copenhagen
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
6
6
years of professional experience
Work History
Bartender
Northern Hospitality
01.2025 - 05.2025
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Staff Manager & Staff Trainer
Léanowski Bar
08.2023 - 12.2024
- Advised customers on available beverages and optimum choices for individual tastes.
- Removed empty kegs, tapped new kegs and attached supply lines.
- Monitored staff performance and developed improvement plans.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Developed long-term training strategies for new and existing employees
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
Waitress
Kösem
09.2022 - 07.2023
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
Salad Maker
Olioli
02.2022 - 06.2022
- Created all food orders to high-quality standards, with accurate portion sizes and within timeframe targets.
- Assisted kitchen staff in preparing ingredients for service before opening, including portioning, washing and peeling.
Ice Cream Server
Paradisis
05.2020 - 10.2020
- Opened, closed and cleaned equipment in line with company procedures.
- Used bubbly personality to engage with customers and develop positive rapport.
Salad Maker
California Kitchen
05.2019 - 12.2019
- Assisted in preparing restaurant meals and takeaways, completing to high standards within allocated timeframes.
- Maintained extensive knowledge of menu range to answer queries including allergens, ingredients and pricing.
Education
Diploma - Music, Mathematics & English
Aurehøj Gymnasium
Copenagen06-2023
A2 - French
EF Education First
Nice, France03-2020
Skills
- Bartending
- Employee training
- Training programme development
- Empathy and emotional intelligence
- Customer focus
Experience
12 2019,5 2019,10 2020,5 2020,6 2022,2 2022,7 2023,9 2022,12 2024,8 2023
Education
other,Jun 2023,Aug 2020
Languages
Danish
Flydende
English
Flydende
French
Højere mellemniveau
Contact
18/11/2002,pinjamdichmann@gmail.com,+61429309746
Timeline
Bartender
Northern Hospitality
01.2025 - 05.2025
Staff Manager & Staff Trainer
Léanowski Bar
08.2023 - 12.2024
Waitress
Kösem
09.2022 - 07.2023
Salad Maker
Olioli
02.2022 - 06.2022
Ice Cream Server
Paradisis
05.2020 - 10.2020
Salad Maker
California Kitchen
05.2019 - 12.2019
Diploma - Music, Mathematics & English
Aurehøj Gymnasium
A2 - French
EF Education First
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