Pradheep Thavamani
Summary
Dynamic and results-driven professional with over 11 years of experience in business operations, sales and marketing consulting, and spare parts business consultancy. Skilled in developing strategic initiatives to enhance customer service, branding, and revenue growth. Currently serving as a Data Center Technician, trained to identify, diagnose, and resolve technical issues efficiently while adhering to top safety and operational standards. Proven ability to manage critical systems, ensure seamless operations, and deliver high-quality outcomes. A dedicated leader and communicator committed to driving organizational success through expertise and adaptability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Center Technician
Adecco/Flair
12.2023 - 12.2024
- Specialized in maintaining and optimizing critical hardware infrastructure within data center environments. Skilled in the installation, diagnostics, and repair of diverse hardware systems, with a strong focus on safety, security, and compliance with industry standards. Proficient in ensuring the seamless operation of mission-critical systems through meticulous attention to detail and best practices.
- Key Responsibilities:
- Hardware Management
- Install, configure, and power on server and network equipment. Diagnose and repair hardware faults to ensure minimal downtime. Safety and Security.
- Comply with safety standards to protect personnel and equipment. Implement security protocols to safeguard data and infrastructure. Procurement and Inventory.
- Order server components and replacement parts based on requirements. Process damaged parts and coordinate with vendors for replacements. Operational Support.
- Monitor and maintain optimal equipment performance. Collaborate with teams to implement upgrades and system updates. Documentation.
- Maintain records of installations, repairs, and replacements. Provide detailed reports on equipment performance and resolutions. Skills and Competencies.
- Expertise in hardware diagnostics and troubleshooting.
- Knowledge of safety and security standards.
- Experience in procurement and inventory management.
- Strong problem-solving skills and attention to detail.
- Ensure reliable and efficient data center operations by combining technical expertise and a commitment to safety
Marketing Consultant
Royal tricots private limited
01.2016 - 01.2022
- Company Overview: Royal Tricots Private Limited is a Textile chemical company located in Colombo, Sri Lanka
- The Marketing Consultant relays strategic advice on marketing and business initiatives that support sales & commercial operations
- Business Promotion: Reinforced business linkages and built new connections with target industries and customers to improve marketability and company visibility and secure orders for the company's products, solutions, and services
- Supplier & Customer Engagement: Established solid network connections with over 80+ clients and 10+ suppliers to coordinate business-related concerns and negotiate prices and terms that benefit all parties
- Business Operations Management: Prepared supplier visits, seminars, and presentations to solidify engagement with suppliers and customers, deliver visibility on business activities, and coordinate the implementation of data-driven decisions
- Sales & Finance Support: Contributed to enhancing sales and finance operations by providing assistance in resolving AP/AR issues, monitoring debts/ inefficiencies, and formulating cutting-edge ideas to set direction according to sales & profit projections
- Process Optimization: Liaised with departments and government authorities to streamline operational procedures, address key product management inquiries, and ensure continuous alignment of products with legal requirements and regulatory standards
Sales Consultant
Maxtech holdings private limited
01.2018 - 01.2021
- Company Overview: Maxtech Holdings Private Limited is an automobile spare parts and accessories supplier specializing in Japanese and European brands
- The Sales Consultant devises methodical plans for promoting and selling products or services while utilizing benchmarked strategies to effectively maximize sales and profitability
- Product Exhibition: Drove media & public relations campaigns and maximized exhibition opportunities to communicate unique and prominent qualities of the company's products, create a competitive advantage, and develop a strong value proposition
- Business & Sales Support: Demonstrated product and operations knowledge in providing top-line business support, organizing merchandise, identifying customer needs and interests, communicating product value, and translating sales opportunities
- Customer Service Management: Oversaw business operations and ensured standards were maintained while leading the timely resolution of warranty inquiries and return concerns, promoting customer retention, client satisfaction, and service excellence
- Supply & Inventory Control: Exemplified profound knowledge of supply chain and procurement in directing the purchasing processes and replenishment of supplies, including handling local customs and tariff payments
- Performance Development: Applied analytical skills and strong business acumen to accurately forecast monthly and quarterly business revenues and positively drive operational development aligned with the organization's targeted goals
Business Operations Manager
Ramjay Inc
01.2012 - 01.2016
- Company Overview: Ramjay Inc. is a shuttle service company providing transportation solutions to businesses, communities, and individuals.
- Operations Management: Exhibited managerial capabilities in overseeing operations, managing a $200K+ budget, administering support for 150+ employees, elevating standards by monitoring execution of plans and encouraging performance.
- Performance Optimization: Capitalized on finance and technical competencies to conduct assessments and forecasts, measure performance against goals, and systemize solutions, promoting efficiency, growth, premium customer service, and profitability.
- Coaching & Training: Consistently developed coaching and succession plans to upskill employees and ensure compliance with policies and regulations, reinforcing direction and administration of activities/ financial services per regulatory standards.
- Product Promotion: Developed strong relationships with potential clients to create a consistent and robust promotion of company products, amplifying brand recognition and revenue through effective sales presentations.
- Key Achievements:
- Introduced a GPS tracking system that enhanced process efficiencies in managing and monitoring 100+ drivers and vehicles.
- Implemented a software solution that systemized maintenance upkeep schedules, significantly reducing repair costs by $50K+.
- Received multiple commendations for maintaining top performance and consistently exceeding annual sales goals by +10-62%
- Planned and oversaw the end-to-end execution of 61+ new contracts, which generated a $700K+ revenue.
- Employed direction in revamping processes to transform electronic support service systems that eased access to financial data, records, and expense information.
Education
Bachelor's - Aviation Science
Dowling College
Oakdale, NY United States12.2011
Associate Degree - Aviation
American National College
12.2008
High School - undefined
High School
12.2004
Skills
- Budgeting
- Customer Relationship Management
- Excel
- Financial Analysis
- GPS
- Microsoft Office
- Microsoft Office Suite
- Powerpoint
- Product Management
- Program Management
- Quickbooks
- Sales Presentations
- Team Leadership
- Data Center Infrastructure
- Servers
- Rack
- Hardware
- Customer Service
- Troubleshooting
- Hardware Diagnostics
- SAP Business Warehouse (SAP BW)
- SAP Materials Management (SAP MM)
- Performance optimization
- Hardware diagnostics
- Operating systems
- Computer hardware troubleshooting
- System administration
- Infrastructure monitoring
- Disaster recovery
- Hardware maintenance
- Cooling systems
- Structured cabling
- Incident management
- Maintenance and repairs
- Power distribution
- Virtualization technologies
- IT support
- Network support
- Procurement
- Backup and recovery
- Asset management
- Network troubleshooting
Certification
Forklift Operator
Completed at AMU SYD, Denmark (2025)
LANGUAGES
ENGLISH Native
TAMIL Native
SINHALA Native
DANISH Beginner
GERMAN Beginner
Hobbies and Interests
Member Internations, Member Professional Photographers of America, Member Photography Society of Sri Lanka
COURSES
Basic Computer, Hardware, Software, and Networking Certificate
Google IT Support (Under Completion).
Timeline
Data Center Technician
Adecco/Flair
12.2023 - 12.2024
Sales Consultant
Maxtech holdings private limited
01.2018 - 01.2021
Marketing Consultant
Royal tricots private limited
01.2016 - 01.2022
Business Operations Manager
Ramjay Inc
01.2012 - 01.2016
Associate Degree - Aviation
American National College
High School - undefined
High School
Bachelor's - Aviation Science
Dowling College