PRATIMA BHANDARI
Copenhagen
Summary
A results-oriented professional with over five years of diverse experience in customer service, banking, and administrative roles. Demonstrates strong analytical and organizational skills, with expertise in client relationship management, problem-solving, and strategic planning. Currently pursuing an MSc in Business and Organizational Psychology, showcasing a commitment to continuous learning and professional development.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Senior Assistant Officer
Machhapuchchhre Bank Ltd.
Kathmandu
06.2018 - 08.2023
- Develop and manage insurance products and services to meet client needs while aligning with organizational goals.
- Prepare and review detailed reports on insurance activities, trends, and performance metrics.
- Design and implement marketing strategies to promote insurance products and services.
- Organize and participate in industry events, seminars, and networking opportunities to promote the company.
- Provide administrative support to the CEO, including calendar management, meeting coordination, and correspondence handling.
- Draft and edit internal and external communications on behalf of the CEO.
- Assist in the preparation of presentations, reports, and proposals for board meetings and client engagements.
- Coordinate and follow up on action items from meetings and ensure timely completion of tasks.
Education
Master of Science - Business and Organizational Psychology
International Business Academy
Kolding, South Denmark 09.2023 - 10.2024
Bachelor of Business Administration - Finance
Jaya Multiple Campus
Kathmandu/Nepal 08.2012 - 09.2014
Skills
Client Relationship Management
undefinedLanguages
English
Fluent
Nepali
Native
Accomplishments
- Successfully led a team in implementing a new client relationship management system at Machhapuchchhre Bank, enhancing customer satisfaction and operational efficiency.
- Earned recognition as an exemplary employee at Catalyst Management Service for resolving customer escalations effectively.
Affiliations
Former Member, Banking Professionals Network, Nepal (2018 – 2023)
Collaborated with industry professionals to explore innovations and best practices in banking and finance.
Timeline
Master of Science - Business and Organizational Psychology
International Business Academy
09.2023 - 10.2024
Senior Assistant Officer
Machhapuchchhre Bank Ltd.
06.2018 - 08.2023
Bachelor of Business Administration - Finance
Jaya Multiple Campus
08.2012 - 09.2014
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