Summary
Work History
Education
Skills
Accoplishments
Timeline
Generic
Praveen Sharma

Praveen Sharma

New Delhi

Summary

Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure. Experienced Cabin Crew member with background providing outstanding customer service to travelers.

Work History

Cabin crew

TATA SIA AIRLINES LTD
  • Adhered strictly to FAA regulations regarding air travel safety protocols
  • Assisted disabled passengers as needed during boarding, deplaning and transfers between gates
  • Enforced airline regulations concerning smoking on board planes
  • Collaborated with pilots in preparing aircraft for departure from airports
  • Completed reports on incidents involving unruly or disruptive passengers.

Customer service officer

British Airways
  • Assisted customers with ticketing enquiries and provided information on fares, schedules, routes and other services
  • Resolved customer complaints in a timely manner
  • Monitored ticket sales activities and reported any discrepancies to management
  • Prepared daily report on ticket sales and revenue generated
  • Provided excellent customer service to promote repeat business opportunities.

Education

B.com -

Delhi University

Analytics with Machine Learning and Artificial Intelligence -

IVY professional school

PGDM: Business Administration -

SCDL

Skills

  • SQL
  • Python
  • Data Visualisation
  • Advanced Excel

Accoplishments

• DATA VISUALISATION AND STORY TELLING PROJECTS.
• Performed a regional analysis for a Laundry service start up.
• Identified cities to invest in marketing in order to increase revenue.
• Also created clusters to identify high performing cities.
• Analyzed the Women's Clothing E-Commerce dataset to understand the
trends and demands of customers, the kind of customer base the company
has on the basis of choices and age by using different charts and analytical
feature of Tableau.
• Created a dashboard to understand the pattern of Child Trafficking in India
based on the geographical contribution by each state and Union Territory.
• Created a dashboard to analyze
theLondonHousingfortheRealEstateAgents.Thiswillhelpthemtounderstandthetre
and demands of houses in London for two years so that they can maximize
their earnings.
• SQL PROJECT.
• Analyzed Ola dataset using MySQL to find the top zones in terms of average
revenue, number of cabs to be present in those zones, unique driver numbers
in top 5 pickup zones
• Used Count, Group By, Joins and Rank function, str_to_date function and
joined multipletables

Timeline

Cabin crew

TATA SIA AIRLINES LTD

Customer service officer

British Airways

B.com -

Delhi University

Analytics with Machine Learning and Artificial Intelligence -

IVY professional school

PGDM: Business Administration -

SCDL
Praveen Sharma