Summary
Overview
Work History
Education
Skills
Timeline
Generic
Progya Permita  Dey

Progya Permita Dey

Communication Specialist (Internal/external)
KBH S

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices as lead generation, customer relationship development and sales. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Office Support Assistant

Liva-Forening mod skadevirkninger af prostitution
Copenhagen, Denmark
08.2021 - 10.2022

Along with the master thesis on Liva, I assisted the office support system with food, safety and hygiene as well as office maintenance.

Internal Communications Intern

Kontoor Brands Inc.
Brussels, Belgium
10.2020 - 12.2020
  • Focused into and analyzed internal communication model for developed gender ratio in mid to higher level of employees. Personal business model was applied to measure the success ratio of the project for self-assessment. I have advocated for the diversity development to the higher authority to modify the current diversity policies for better gender balance in every level of the organization, the vision was alligned with the SDG 5th, gender equality.

Executive Assistant

Kontoor Brands Inc.
Dhaka, Bangladesh
04.2019 - 09.2019
  • I switched because the country manager in VFC felt comfortable in working with me, wanted me to join Kontoor after spin off.
  • Assisting the Director - Product Supply South Asia, coordinating the office associates in Bangladesh, India & Pakistan, worked as a binary spanner to translate the data to and from the account managers.
    • Helping with SAP-concur updates, visa and banking appointments. Maintaining confidentiality.
    • I was a trusted point with 40% administrative assistance with the transportation and accommodation facilities, visa relevant support for the internal stakeholders from in and out of Bangladesh.
    • I made the hotel accommodation procurement with the cheapest deal during my tenure.
    • Convinced finance manager to shift the employee banking with a better retail bank.
    • Coordinating with other EA from different workstations around the world regarding the monthly reports and presentations were enjoyable as we shared the knowledge and experiences.
    • Collected data from different segments in the office, collaboration with a smile literally worked for me to get the information before deadline

Executive Assistant

VF Corporation
Dhaka , Bangladesh
09.2018 - 03.2019
  • Assisting the country manager with the daily activities, scheduling appointments, monthly reports, compliance follow up, communicating internal stakeholders for projects and business data accumulation, coordinating the global team with the regional updates.
    • Helping with SAP-concur updates, visa and banking appointments. Maintaining confidentiality.
    • 40% administrative assistance responsibilities followed with the transportation and accommodation facilities, visa relevant support for the internal stakeholders from in and out of Bangladesh.
    • Coordinating with other EA from different workstations around the world regarding the monthly reports and presentations were enjoyable as we shared the knowledge and experiences.
    Collected data from different segments in the office, collaboration with a smile literally worked for me to get the information within time. Excel exercises were fun these days.

Customer Service Officer

Coats PLC.
Chittagong, Bangladesh
06.2015 - 08.2018

I was much service oriented by ensuring service to customers by sample development, business procession through SAP-MM and prompt communication with internal and external stakeholders up to logistics and billing stages.
• The business maintenance was fun with the cycle of communication- documentation- monitoring and reporting the procession flow. We worked as a team to gain the targeted sales growth.
• I was known to the team as fearless as I took any big or small issues to the authority in order to solve it, I was solution-oriented, always.
• Cheers award is given quarterly to the employees as a recognition of extra ordinary contribution. I got it in 2018, 1st quarter. It was to recognize the contribution to sales and web portal development of the new product.
• Diversity improvement was a project we worked voluntarily for the work environment development. Not only gender balance, rather I advocated for the physically challenged people too.

Education

Master of Arts - Culture, Communication And Globalization

Aalborg University
Denmark
09.2019 - 03.2022

Master of Arts - Cultural Anthropology

University Of Chittagong
Bagladesh
01.2012 - 12.2012

Bachelor of Arts - Anthropology

University of Chittagong
Bangladesh
01.2008 - 12.2011

Skills

    Team leadership

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Timeline

Office Support Assistant

Liva-Forening mod skadevirkninger af prostitution
08.2021 - 10.2022

Internal Communications Intern

Kontoor Brands Inc.
10.2020 - 12.2020

Master of Arts - Culture, Communication And Globalization

Aalborg University
09.2019 - 03.2022

Executive Assistant

Kontoor Brands Inc.
04.2019 - 09.2019

Executive Assistant

VF Corporation
09.2018 - 03.2019

Customer Service Officer

Coats PLC.
06.2015 - 08.2018

Master of Arts - Cultural Anthropology

University Of Chittagong
01.2012 - 12.2012

Bachelor of Arts - Anthropology

University of Chittagong
01.2008 - 12.2011
Progya Permita DeyCommunication Specialist (Internal/external)