Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices as lead generation, customer relationship development and sales. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Along with the master thesis on Liva, I assisted the office support system with food, safety and hygiene as well as office maintenance.
I was much service oriented by ensuring service to customers by sample development, business procession through SAP-MM and prompt communication with internal and external stakeholders up to logistics and billing stages.
• The business maintenance was fun with the cycle of communication- documentation- monitoring and reporting the procession flow. We worked as a team to gain the targeted sales growth.
• I was known to the team as fearless as I took any big or small issues to the authority in order to solve it, I was solution-oriented, always.
• Cheers award is given quarterly to the employees as a recognition of extra ordinary contribution. I got it in 2018, 1st quarter. It was to recognize the contribution to sales and web portal development of the new product.
• Diversity improvement was a project we worked voluntarily for the work environment development. Not only gender balance, rather I advocated for the physically challenged people too.
Team leadership