RAFAT ALHAMOUD

• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.
• Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
• Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Delivered prompt service to prioritize customer needs.
• Managed timely and effective replacement of damaged or missing products.
• Increased efficiency and team productivity by promoting operational best practices.

• Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
• Followed shipping and receiving procedures for goods and materials.
• Improved operational efficiency by implementing new processes and streamlining existing workflows.
• Collaborated with cross-functional teams to achieve project goals and meet deadlines.
• Managed inventory levels for optimal product availability and reduced waste.
• Collaborated closely with other departments such as purchasing, production and sales teams in order to resolve any potential issues related to stocking or availability.
• Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.

Highly motivated and organized professional with years of multi-faceted experience
in customer relations, administration, project management, and logistics.

• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
• Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
• Coordinated team schedules to keep shifts properly staffed during busy periods.

• Established and monitored quality assurance standards to achieve operational excellence.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained new employees on proper protocols and customer service standards.
• Oversaw day-to-day production activities in accordance with business objectives.

• Prepared shipping documentation, maintaining compliance with US Customs and international regulations..
• Built working relationships with clients to foster loyalty and encourage repeat business.
• Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
• Investigated discrepancies in shipping documents and resolved issues with vendors.
• Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.