Rafis Saifulin
Copenhagen
Summary
Highly skilled and results-driven Global ICT Specialist with over 9 years of professional experience in data management, applied science, and information systems. Proven expertise in supporting digital product development, strong data analysis capabilities, and a track record of delivering efficient solutions for complex challenges. Adept at leveraging machine learning concepts, data visualization tools, and a diverse skill set to optimize network performance and enhance operational efficiency. Demonstrated leadership, innovation, and collaboration in cross-functional teams. Excited about exploring new technologies and opportunities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Global ICT Specialist
UNDP
07.2019 - Current
- Orchestrated the successful integration of Zabbix with Power BI, providing the organization with a robust data analysis and visualization platform.
- Implemented a Netflow collector based on the Elastic Stack, utilizing Elastic Search for data storage, Logstash for data collection, and Kibana for data visualization.
- Spearheaded the Connectivity Monitoring initiative through SNMP, ensuring the seamless operation of global networks.
- Demonstrated knowledge of machine learning concepts, exploring opportunities to apply predictive analytics to optimize network performance.
- Managed and optimized the phpIPAM system, streamlining IP address management and enhancing overall efficiency.
- Led a strategic migration of the MySQL Zabbix database to PostgreSQL with a TimescaleDB extension, resulting in notable performance improvements.
- AI Integration for Zabbix: Developed an AI integration for Zabbix that scans all problems, providing automated suggestions for issue resolution.
Collaborated with ICT managers to implement an innovative system that sends proactive suggestions for resolving certain problems, enhancing efficiency and reducing resolution time. - SLA Implementation and Monitoring: Implemented and meticulously monitored Service Level Agreements (SLAs) for crucial UNDP services, including Sharepoint Online, O365, Zoom, ArcGIS, UNall, VSAT, and others.
Provided monthly SLA performance reports to SIS ITM Management, ensuring transparency and accountability. - Collaborated with cross-functional teams to enhance incident management through the ServiceNow platform, ensuring efficient and timely resolution of IT issues.
- Developed numerous Python scripts for monitoring integration, data collection, and automation, showcasing a commitment to innovation and efficiency.
- Utilized Grafana as a data visualization tool for exporting data from Zabbix into Grafana and developed dashboards for ICT managers, enhancing data visibility and decision-making.
IT Support Analyst
Tata Consultancy Services
08.2017 - 06.2019
- Delivered multilingual infrastructure and application support.
- Managed user accounts, groups, and distribution lists, ensuring seamless system operations.
- Developed PowerShell scripts for automating tasks in Active Directory.
- Excel Data Management:Leveraged advanced Excel functionalities for data analysis, reporting, and tracking IT support metrics.
Created and maintained detailed spreadsheets for incident management and service requests.
Generated comprehensive reports using Excel charts and graphs.
TELECOMMUNICATIONS ENGINEERING TECHNICIAN
ISP MaxLink
05.2016 - 07.2017
- Configured switches and routers (Mikrotik, Cisco, D-Link, Alcatel), optimizing network infrastructure for enhanced performance and reliability.
- Achievement: Successfully integrated Squid Proxy server, strategically caching images, which resulted in a significant reduction in bandwidth utilization on the ISP's uplink, leading to cost savings and improved network efficiency.
- Developed expertise in programming languages such as Python, enhancing adaptability and readiness for analytical roles.
- Engaged in strategic foresight by proactively identifying and addressing potential network issues before they impacted services, contributing to a resilient and proactive operational approach.
MONITORING NETWORK OPERATOR
ISP AkNet
04.2014 - 03.2016
- Conducted L2 network monitoring, troubleshooting, and managed internet and IPTV-related issues.
- Demonstrated expertise in Cisco Switches, Zenoss, Linux Servers, and IPTV.
- Achievements: Implemented proactive monitoring strategies that reduced network downtime by 90%, enhancing overall service reliability.
Utilized Zenoss to create customized alerts, improving response times to potential issues and minimizing service interruptions. - Collaborated with cross-functional teams to streamline communication and problem resolution processes, fostering a more efficient and collaborative work environment.
- Technologies and Tools: Proficient in Cisco Switches, demonstrating a strong understanding of network infrastructure.
Expertise in Zenoss for network monitoring, alerting, and performance analysis.
Hands-on experience with Linux Servers, contributing to a comprehensive understanding of server-side operations.
In-depth knowledge of IPTV technologies, ensuring seamless delivery of television services over the network.
Education
Bachelor of Science - INFORMATION COMMUNICATION TECHNOLOGY ENGINEERING
06.2015
Specialized coursework in Digital Signal Processing, Switching Systems, Communication Networks, Information Security, Networks and Radio Access Systems, Digital Communication System, and Informatics.
Skills
- Data Analysis
- Machine Learning
- Power BI
- Python
- Elastic Stack (Elasticsearch, Logstash, Kibana)
- Excel Data Management
- Docker
- Zabbix
- Azure
- Cisco Meraki
- SDN, SD-WAN
- Networking Security
- PowerShell
- Linux
- Windows Server
- Strategic Thinking
- Problem-Solving
- Innovation
- Collaboration and Teamwork
- Communication and Interpersonal Skills
- Leadership and Initiative
- Cross-Cultural Communication
- Adaptability
- Resilience
Certification
- AI for everyone
- CCNA
- Azure Administrator Associate
Languages
Russian
Native language
English
Proficient
C2
Timeline
Global ICT Specialist - UNDP
07.2019 - Current
IT Support Analyst - Tata Consultancy Services
08.2017 - 06.2019
TELECOMMUNICATIONS ENGINEERING TECHNICIAN - ISP MaxLink
05.2016 - 07.2017
MONITORING NETWORK OPERATOR - ISP AkNet
04.2014 - 03.2016
Kyrgyz Russian Slavic University - Bachelor of Science, INFORMATION COMMUNICATION TECHNOLOGY ENGINEERING
AI for everyone
CCNA
Azure Administrator Associate
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