Rajendar Reddy Likki
Bagsværd
Summary
Driven IT Support Specialist with proven expertise in software installation and customer service, demonstrated at Alk-Abello. Excelled in optimizing network performance and providing comprehensive support, including remote solutions and ITIL processes. Achieved significant improvements in IT support delivery and efficiency through collaborative problem-solving and technical skill application.
Manager-Matuesz
mail:-Mskpl@alk.net
ph:-+48 723454615
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Alk-Abello
07.2023 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.SNOW
- Delivered onsite technical support for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Answered questions and provided information to customers about new software or hardware.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Managed backup and recovery of data assets to safeguard system availability.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Created user accounts and assigned permissions.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Imaging, pc's installations ,
- Active Directory
- Creating New work stations
- installing new softwares
- microsoft 365 og meget mere
GIS Specialist
Google Maps
06.2010 - 02.2012
- Created effective maps, charts and other images based on project-specific requirements.
- Used Geographic Information Systems technology and equipment to produce detailed maps.
- Mapped local land boundaries, service points and problem locations.
- Maintained Water bodies over maps
Education
High School Diploma -
Technical Education Copenhagen
Ballerup Copenhagen10.2024
Skills
- Software Installation
- Printer troubleshooting
- Virtualization Technologies
- ITIL Processes
- Mobile Device Support
- Helpdesk call support
- Help Desk Experience
- Hardware maintenance
- Remote Support Capabilities
- Mobile Device Management
- Desktop support
- Application support
- Patch management
- Technical Support
- Ticket management
- Customer Service
Certification
- Certified CCNA, [Cisco]
Languages
English
Native language
Danish
Proficient
C2
Hobbies
Playing Badminton
Timeline
IT Support Specialist
Alk-Abello
07.2023 - Current
GIS Specialist
Google Maps
06.2010 - 02.2012
High School Diploma -
Technical Education Copenhagen
Similar Profiles
James CovingtonJames Covington
Lab Technician at ALK AbelloLab Technician at ALK Abello
James CovingtonJames Covington
Senior Lab Technician at ALK AbelloSenior Lab Technician at ALK Abello
Andrew FallerAndrew Faller
Pharmaceutical Sales Representative at ALK-AbelloPharmaceutical Sales Representative at ALK-Abello