Rebeka Borsíková

• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients and updated client records.
• Restocked supplies and submitted purchase orders to maintain stock levels.

Customer service center for customers of the bank from Slovakia, first contact with the customer by phone, email, chat; onboarding activities

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Responded to customer calls and emails to answer questions about products and services.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

• Developed and delivered engaging sales presentations to convey product benefits.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Implemented brand marketing and sales campaigns.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees and payments.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Completed late check-ins and directed guests to rooms and facilities.
• Collaborated with team members to handle guest requirements from check-in through check-out.

• Confirmed appointments, communicated with clients and updated client records.
• Escorted clients to spa areas, treatment rooms and offices.
• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.

On the days off helped in other departments of the hotel such as housekeeping and cleaning.