Ritso Bulus
Customer Support Specialist.
København S
Summary
A customer support professional with extensive experience in customer-facing and product support roles consistently delivering top-tier support via phone and email. Applies a solution-oriented mindset to enhance efficiency and effectiveness in every interaction. Passionate about empowering and encouraging others to succeed, thriving in fast-paced environments that demand adaptability. Committed to continuous self-learning and professional growth, bringing a collaborative spirit and a strong focus on contributing to collective advancement and personal development.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Housekeeping Supervisor
BH Hotel Services Aps. - A&O Hostel Sydhavn Copenhagen
07.2021 - Current
- Oversaw daily administrative activities to ensure efficient operations and clean, welcoming environment.
- Coordinated effectively with maintenance and front office teams to streamline guest services.
- Support Housekeeping Supervisor in training 4-6 new employees monthly, on company standards, procedures, and safety guidelines.
- Assists development of housekeeping schedules for efficient staff allocation and workload management.
- Managed linen inventory efficiently, reducing waste while ensuring sufficient stock was always available for daily operations
- Developed strong relationships with other departments, fostering collaboration and cooperation across all hotel operations
Customer Support Specialist
AJP Energy Ltd.
01.2018 - 05.2021
- Product support for energy solutions: Assisted customers in understanding and utilizing AJP Energy's sustainable energy systems, ensuring they had a seamless experience from installation to operation.
- Enhanced customer satisfaction: Proactively maintained regular contact with clients, providing timely support and updates to help them navigate challenges, minimize downtime, and ensure long-term satisfaction with AJP Energy’s products..
- Communication and problem-solving: Leveraged strong communication skills to explain complex technical details in simple, understandable terms, ensuring customers felt confident using the energy system.
- Feedback collection: Actively collected customer feedback to identify common issues or areas for improvement, which informed product enhancements and service strategies.
- Tailored solutions: Worked closely with customers to understand their specific energy needs, offering personalized advice and solutions that best fit their homes, offices, or businesses.
- Continuous learning: Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
Property Management owner
Self-employed
02.2014 - 10.2017
- Managed administrative tasks such as booking, advertisement coordination across multiple platforms, and negotiation with service providers to ensure efficient property operations of 10-15 apartments across Budapest.
- Provided high-quality customer service with a low response time and minimal backlog.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
Bachelor of Science - Industrial And Organizational Psychology
International University Of Applied Sciences.
Online 06.2023 - 12.2026
Psychology
Eotvos Lorand University
Budapest, Hungary. 08.2015 - 06.2017
Skills
Customer-facing expertise: Extensive experience in direct customer interactions within tech and product support roles, adept at addressing diverse client needs and enhancing satisfaction
Communication: Comprehensive written and verbal communication skills, coupled with fluency in English, enabling clear and effective customer interactions and documentation
Digital support: Skilled in providing support through phone and email, ensuring responsive and detailed communication across platforms
Team and personal development: Highly motivated by opportunities to encourage and mentor others towards achieving personal and professional success
Problem-solving aptitude: Solution-oriented mindset with structured approach to work, excelling in diagnosing issues and implementing effective resolutions swiftly
Adaptability and continuous learning: Thrives in dynamic environments that require constant learning and adaptation, with strong ability to manage change and foster collective growth
Video editing: Proficient in video editing, with ability to create polished and engaging content that aligns with brand messaging and enhances visual storytelling
Microsoft Office
Product support and troubleshooting
Skills
- Customer-facing expertise: Extensive experience in direct customer interactions and product support roles, skilled at addressing diverse client needs, consistently enhancing customer satisfaction.
- Communication: Comprehensive written and verbal communication skills, coupled with fluency in English, enabling clear and effective customer interactions and documentation.
- Digital support: Skilled in providing support through phone and email, ensuring responsive and detailed communication across platforms.
- Product support and troubleshooting: Skilled in delivering product support, assisting customers with technical challenges, and ensuring smooth product use to enhance their experience.
- Team and personal development: Highly motivated by the opportunity to encourage and mentor others towards achieving personal and professional success.
- Problem-solving aptitude: Solution-oriented mindset with a structured approach to work, excelling in diagnosing issues and implementing effective resolutions swiftly.
- Adaptability and continuous learning: Thrive in dynamic environments that require constant learning and adaptation, with a strong ability to manage change and foster collective growth.
- MS Office
- Video editing: Proficient in video editing, with the ability to create polished and engaging content that aligns with brand messaging and enhances visual storytelling
Timeline
Bachelor of Science - Industrial And Organizational Psychology
International University Of Applied Sciences.
06.2023 - 12.2026
Assistant Housekeeping Supervisor
BH Hotel Services Aps. - A&O Hostel Sydhavn Copenhagen
07.2021 - Current
Customer Support Specialist
AJP Energy Ltd.
01.2018 - 05.2021
Psychology
Eotvos Lorand University
08.2015 - 06.2017
Property Management owner
Self-employed
02.2014 - 10.2017
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