Ruben Gomes

•Page creation and management (Instagram, Facebook,
Twitter, LinkedIn, Pinterest, Tik Tok);
•Barbas Surf Academy - Costa de Caparica, Almada,
Portugal;
•ICCO - Kindergarten Campo de Ourique, Lisboa,
Portugal;
• Alkimia - Porto, Portugal;
•GLAM, Aesthetics, Massages, Laser - Charneca de
Caparica - Almada, Portugal;
•PLANTIZOO - Pet shop, Porto, Portugal;
Life is conexão - Vodafone Products/Services, Lisboa,
Portugal;
• Dulce Oliveira - Cleaning, Margem Sul, Seixal, Portugal

• Social listening to obtain insights and develop ideas;
• Benchmarking and competitor analysis;
• Development of actions, activations and hobbies;
• Content creation in various formats for various
channels - Facebook,
• Page creation and management (Instagram, Facebook, Twitter, LinkedIn, Pinterest, Tik Tok);
• Management of influencers in order to increase the
weight of the program in the volume of company business;

• Coordination of content published on social networks;
• Data analysis and reporting, based on native tools.

My main role was to maximize sales opportunities and
pro~tability of
business while tracking the results. Ensuring great service
customer
and make sure the visual merchandising is well executed.
manage the
team of sales and make the work environment harmonious.

• Sales analysis (individual + store), KPI's; Sell Thru
(product line);
• Coordinate the activity of the deferent sections;
• Manage the business unit, managing the point of sale
activity;
• Streamline the management of Human Resources, with
a view to motivated the team;
• Supervise the recruitment and selection of the store
team;
• Apply the company's commercial policy and ensure
compliance in the store.

• Store operational management;

• Promotion of the commercial strategy and fulfillment of
objectives;
• Customer acquisition, loyalty and advice;
• Analysis of sales indicators;
• Leadership, motivation and team building;
• Evaluation of the individual performance of employees;
• Management of stocks and inventories of articles and
merchandise;

• Coordination of Store merchandising and product
positioning;
• Monitoring the complaints and returns management
process.

• Sales analysis (individual + store), KPI's; Sell Thru
(product line);
• Coordinate the activity of the differents sections;
• Manage the business unit, managing the point of sale
activity;
• Streamline the management of Human Resources, with
a view to motivated the team;

• Supervise the recruitment and selection of the store
team;
• Apply the company's commercial policy and ensure
compliance in
• Realization and correction of Inventories;
• Responsible for choosing the collections for the store;
• Conducting product training for the team.
• Supervise the recruitment and selection of the store
team;
• Apply the company's commercial policy and ensure
compliance in the store;
• Realization and correction of Inventories;
• Responsible for choosing the collections for the store;
• Conducting product training for the team.

• Product management according to sales objectives:
process organization of reception; of goods, stock optimization,
product organization in the store according to ranking of sales, organization of balances and inventories, dialogue with the department of product distribution;

• Customer care: knowing, anticipating and satisfying
customer needs;
• Management of returns, orders and arrangements,
boost sales;
• Team management: detecting staff needs, selecting
and develop talent, training and motivation of the team,
organization and planning of schedules, management
on vacation and days o{, worker management (conflict resolution, work climate);
• Store management: opening and closing the store, controlling the maintenance and cleaning of facilities;
• Control and protection in terms of losses and security in
coordination with the services centers;
• TPV management: carrying out and supervising balance
processes, exchanges, returns, cash incidences;
collection supervision;
• Monitoring, analysis, information and training of the
KPI's team; establishment of plans and action to ensure
compliance with the objectives set and to carry out a
follow-up.

• Sales analysis (individual + store), KPI's;
• Sell Thru (product line);
• Coordinate the activity of the different sections;
• Manage the business unit, managing the point of sale
activity;
• Streamline the management of Human Resources, with
a view to motivating the team;

• Supervise the recruitment and selection of the store
team;
• Apply the company's commercial policy and ensure
compliance in the store;
• Realization and correction of Inventories;
• Responsible for collection purchases for the store;
• Conducting product training for the team;
• Instilling the philosophy and values of company.