Rudolf Vogel

• Assessment of existing procedures and customer interactions, delivering actionable solutions to enhance overall experience.
• Management of distributors, relationships across Europe and Asia, ensuring smooth operations and alignment with business goals.
• Leading the onboarding process for new distributors of the ECG device, providing training and support for successful adoption.
• Support of the sales team throughout the customer journey, contributing to deal progression and retention.

Key Achievements:

• Consistently achieved high customer and distributor satisfaction through availability, adaptability and effective problem-solving.
• Secured a successful contract extension with one of the company’s largest client.
• Acted as the primary point of contact for French-, German-, and English-speaking distributors.

• Primary point of contact for Partners
• Technical and Product Support
• Develop and maintain relationships
• Management & prioritization of SLA
• Identification of Opportunities for process improvement
• Partner onboarding
• Evaluate partner performance and advise on opportunities for improvement, happening every week one time

Key Achievements:

• High Partner Satisfaction with an overall score of 85%
• Contribution to the success and growth of both the partners and our Company
• Prevented contract termination through effective problem-solving and resolution of a major customer issue

• Guidance as the Scrum Master
• Supporting the teams in their agile transformation
• Facilitate Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Close collaboration with product owner, stakeholders and the team
• Identifying team blockers and raising them to management
• Communicating to the upper management (status reports, road maps)
• Configuring Jira based on the programs and teams needs
• Process management
• Conflict management

Key Achievements:

• Introducing new ways of agile working in SAP by implementing SCRUM for two development teams. Very well received by all project participants and is today their way of working
• Design, development & successful roll out of Coveo Search Engine to more than 100.000 users in the SAP organisation around the world
• Leading internal agile workshops inside amiconsult to train employees with the frameworks SCRUM and Kanban. This allowed me to be become a mentor for new people joining the organisation

• Project Planning
• Project Controlling
• Workshops
• Status and statistics reports
• Requirement Engineering
• Managing user access and permissions
• Resource planning on- and off-boarding

Key Achievements:

• Consultation & implementation of our internal developed asset management tool.
• Resulting in an automatic lifecycle management for 1200 laptops at the German federal government
• Successful onboarding of the onsite technicians and administration of the work schedule