Sahra Vistisen Rahal
Aalborg
Summary
With +10 years of experience with customer service I bring a proactive and solution-oriented mindset with a natural ability to build trust and long-lasting relationships. Known for my structured approach and calm presence, I thrive in fast-paced environments where I can coordinate across teams, manage complex tasks, and keep the customer journey front and center. I bridge the gap between operational execution and customer satisfaction - always with empathy and attention to detail.
Overview
10
10
years of professional experience
Work History
Sales Coordinator
Nordlux
Aalborg
05.2022 - Current
- Serve as a trusted point of contact for customers and partners across 45+ countries, ensuring seamless communication and coordination across time zones and cultures
- Known internally as a go-to resource for navigating logistical and technical challenges, often consulted by colleagues across departments for guidance and solutions
- Act as a key coordinator between sales, logistics, and support teams - ensuring consistent service, cost-effective order solutions, and on-time delivery
- Frequently recognized for high-quality support, fast response times, and dependable follow-through on complex or urgent cases
- Manage international orders within agreed commercial terms and budgets, including accurate invoicing and claims handling.
- Onboard and mentor new team members, helping to uphold a high standard of service
Backoffice Assistant
Nordlux
Aalborg
01.2019 - 05.2022
- Maintained high-quality service through email and phone, ensuring smooth order handling, and prompt resolution of complex inquiries
- Supported international sales agents with technical details and documentation; served as a trusted liaison between sales, logistics, and customer service
- Participated in customs handling and freight bookings, helping to streamline cross-border shipping and
reduce delays - Known for precise invoicing, credit handling, and claims management - ensuring compliance and maintaining strong partner relationships
Administrative Coordinator
StartupWorks Coworking Space
01.2016 - 02.2018
- Planned and coordinated events, meetings, and community activities that strengthened engagement among local entrepreneurs
- Provided executive-level administrative support in a dynamic, fast-moving startup environment
- Built and maintained rapport with partners, stakeholders, and community members
Education
MA - Culture, Communication & Globalization
Aalborg University
01.2013
BA - French & International Business Communication
Aalborg University
01.2010
Skills
- Microsoft Dynamics 365 Business Central
- Microsoft Office Suite (Excel, Outlook, Word)
- Cross-cultural coordination
- Customer service
- Order management
- International logistics
- Claims handling
- Sales support
- Process improvement
- Workflow coordination
Languages
Danish
Native
Native
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Timeline
Sales Coordinator
Nordlux
05.2022 - Current
Backoffice Assistant
Nordlux
01.2019 - 05.2022
Administrative Coordinator
StartupWorks Coworking Space
01.2016 - 02.2018
MA - Culture, Communication & Globalization
Aalborg University
BA - French & International Business Communication
Aalborg University
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