Sakshi Verma

Project: Nestle Trio (since January 2024)

As a Project Coordinator and Market Content Coordinator for a new IT service portal serving the Asia, Oceania, and Africa (AOA) and Greater China regions, I managed and streamlined the content review processes. My role focused on ensuring the accuracy, quality, and timely delivery of service catalog requests and knowledge base articles with a revised content.

Key responsibilities included:

• Monitored the status of content review processes, ensuring timely updates and adherence to project timelines.
• Utilized Excel skills to calculate and track the progress of content reviews and create reports to provide clear insights into project status and performance metrics.
• Acted as the main point of contact for market Single Points of Contact (SPOCs), facilitating effective communication and collaboration.
• Coordinated efforts to address and resolve any issues or delays in the content review process.
• Scheduled and led weekly status calls to discuss project updates, challenges, and next steps with stakeholders.
  Organized and conducted drop-in sessions to provide real-time support and address queries from market teams.
• Built and maintained strong relationships with market SPOCs and other key stakeholders to ensure alignment and effective cooperation
• Conducted regular reviews to ensure content accuracy, relevance, and compliance with regional standards.
  Collaborated with the quality assurance team to resolve any discrepancies or issues identified during the review process.
• Maintained comprehensive documentation of the content review processes, including status updates and action items.
• Prepared detailed reports for management, providing insights into project progress and areas needing attention.

Project: Athlon Car Lease Belgium, Lifecycle Management Team (March,2021-Dec,2024)

• Managed software development and infra migration projects for client, implementing Agile methodologies and mentoring team members new to Agile practices.
• Prepare project scope documentation and roadmap/timeline for deliverables and RAID project management Analysis.
• Managed the successful delivery of software development projects resulting in increased efficiency and cost savings. Scheduling and allocating work, providing guidance to the team, and mitigating risks to meet the project goals.
• Ensured adherence to project plans, budgets, and timelines resulting in on-time and on-budget delivery.  Continuously monitor projects and provide reports to the management about their progress.
• Coordinate all Scrum Ceremonies including Sprint Planning, Daily Stand-up, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.
• Coaching team in understanding Agile values and work towards a common vision.
• Liaising between scrum team and project stakeholders ensuring quality communication between different engineering disciplines Encouraging cross team collaboration in order to resolve the dependencies.
• Building a release schedule for the different projects to have a centralized view of all releases.
• Managing and Mitigating risks and issues regarding release quality and schedule.
• Monitoring the release process and making improvements on a regular basis to the release process with the help of continuous Retro sessions

• Managed Customer Lifecycle Management project from requirements to post go-live monitoring stage.
• Implement agile management by facilitating exercises such as sprint planning, stand ups, review, retrospective etc. for a scrum team of 7-10 people.
• Responsible for agile processes and adoption within the team and organization  Worked with cross functional development teams dedicated towards software development projects involved in Program Increment Train.  Rich experience in working with various agile techniques, like: Scrum, Kanban and SAFe.
• Provided daily/weekly project reporting and tracking status to higher management - highlighted milestones, issues, risks etc.
• Manage various KPI’s and metrics to ensure excellent quality of business deliverables.
• Developing and implementing Customer Centric Cloud application to help customer track it’s entire lifecycle of cloud subscriptions.
• Working on the technical implementation using Oracle Jet which is a JavaScript development toolkit helping developers build engaging User Interface
• Have working knowledge on faster retrieval and searching of data using Elastic Search and Kibana.
• Worked in collaboration with other teams in OAL Deal Automation System, Cloud Product Master and Subscription Plan Management

• As a part of Subscription Plan Management Team , I worked on Open bravo ERP, built on the Hibernate Java framework, to create and customize recurring billing models from pricing to revenue recognition.
• Utilized defect tracking systems like JIRA and Bug DB for efficient issue management.
• Managed customer subscription data and interacted with databases using MySQL and Oracle.
• Developed and executed unit, module, system, and acceptance testing plans using various testing tools.
• Collaborated with cross-functional teams to ensure seamless integration and implementation of subscription plans.

• Managed backend web-service calls using SOAP and REST APIs for seamless integration with external systems.
• Ensured efficient operational workflow and performance optimization across all web services.
• Proficiently utilized Maven for project management and dependency management tasks.
• Conducted daily and weekly health checks to monitor API performance and availability.
• Possesses knowledge of fundamental concepts including WSDL, UDDI, XML, and XSDs, crucial for effective web service implementation.

• Developed business specifications and documents for the Lead Management System (LMS) to outline product flows for developers.
• Created and automated SQL database scripts to support Sales Representatives in their operations.
• Developed JavaScript validation code and PHP code for mobile insurance applications to enhance functionality and user experience.