Sami Kaddoura
Dakar
Summary
hospitality management. promoting team spirit and creative thinking. Known for meticulous planning and attention to detail, resulting in enhanced customer experience and satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Logistics Manager
Industrie des Boissons du Sénégal
Dakar
01.2024 - Current
- Developed and managed logistics strategies to improve the efficiency of operations.
- Monitored inventory levels and initiated re-stocking processes when necessary.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Collaborated with other departments to develop strategies that align with company objectives.
- Provided guidance on best practices for warehousing operations based on industry standards.
- Assigned tasks and projects to team members based on their experience level and skillset.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
Restaurant General Manager
Classic Burger
Dakar
08.2016 - 12.2021
- Managed and supervised a team of 21 people consisting of cooks, servers, hosts, front-of-house, and back-of-house staff for high-end American and Mediterranean cuisines.
- Oversaw daily Front of the House and Back of the House restaurant coordination operations.
- Established policies and protocols to ensure compliance with sanitation and safety regulations.
- Managed customer complaints effectively, accurately, and in a timely manner.
- Mobilize teams to deliver superior customer service and maximize customer satisfaction.
- Manage shifts, appraise staff performance, and provide feedback to improve productivity.
- Ensured accurate records and sufficient supplies by conducting weekly inventories of food, utensils, and materials.
Medical Equipment Call Center Agent
P.I.S INTERNATIONAL
Cairo
02.2016 - 06.2016
- Acquired prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies
- Maintained smooth operation of equipment by following manufacturer's instructions and procedures and ensured secured data collection, data privacy protection, confidentiality, and data backups
- Achieved customer satisfaction rating of 95% within six months, exceeding targets
Warehouse Supervisor
PoulTrade SARL
Dakar
12.2013 - 12.2015
- Maintained warehouse storage area by organizing floor space, adhering to storage design principles, and recommending improvements.
- Ensured the systematic review of all lines, processes, and utilities that are critical to the business, and those where failure can have an unacceptable impact on safety, personnel safety, food safety, and the environment.
Production Supervisor
Senegalaise D'emballages
Dakar
10.2011 - 11.2013
- Supervised production plan set by the Production Manager by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving operational issues; reporting results of the processing flow on shift production summaries
- Oversaw daily activities of factory operations and ensure production is achieved in a timely manner
Hotel Spa Attendant and Receptionist
Four Season Beirut
Beirut
02.2009 - 09.2011
- Greeted clients in a friendly manner and attended to guest inquiries and spa reservations
- Coordinated with Spa Therapists and Spa Attendants for smooth day-to-day spa operations
- Monitored and maintained cleanliness, sanitation, and organization of assigned stations
Education
Bachelor of Science - Tourism and Hotel Management
O6U University
Cairo, Egypt09.2009
Skills
- Food Safety
- Customer Service
- Quality Management
- Food Presentation
- Hospitality
- Effective Communication
- Team Building
- Web Development
Certificationstraining
- Web Development, UDEMY, Online Courses, The Complete Web Developer in 2022: Zero To Mastery (Mr.Andrew), The Complete Web Development BootCamp (Dr..Angela), The Complete JavaScript Course 2022: From Zero To Expert (Mr.Jonas)
- Food & Beverage, Cornell University, Online Courses, Building Guest Loyalty, Optimizing Your Food and Beverage Menu, Managing Your Food and Beverage Supply Chain, Utilizing Income Statements and Operational Data
Certification
- Javascript for Beginners Learn by Doing Practical Exercises
- The Complete 2024 Web Development Bootcamp
- Complete Web Developer
- Utilizing Income Statements and Operational Data
- Optimizing Your Food and Beverage Menu
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
Timeline
Logistics Manager
Industrie des Boissons du Sénégal
01.2024 - Current
Restaurant General Manager
Classic Burger
08.2016 - 12.2021
Medical Equipment Call Center Agent
P.I.S INTERNATIONAL
02.2016 - 06.2016
Warehouse Supervisor
PoulTrade SARL
12.2013 - 12.2015
Production Supervisor
Senegalaise D'emballages
10.2011 - 11.2013
Hotel Spa Attendant and Receptionist
Four Season Beirut
02.2009 - 09.2011
- Javascript for Beginners Learn by Doing Practical Exercises
- The Complete 2024 Web Development Bootcamp
- Complete Web Developer
- Utilizing Income Statements and Operational Data
- Optimizing Your Food and Beverage Menu
Bachelor of Science - Tourism and Hotel Management
O6U University
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