Summary
Overview
Skills
Certification
Tools
Work History
Work Availability
Education
Timeline
Hi, I’m

Acqualine D'Costa

Quality Assurance Engineering Manager
Acqualine D'Costa

Summary

An action-oriented and empathetic leader with 6 years of work experience, reputed for driving user behavior based product improvement and scaling processes. Strong expertise in quality assurance engineering and agile methodologies, and skilled in stakeholder management, problem-solving, and delivering results.

Experienced and certified ISTQB Test Manager with a proven track record in managing productivity, efficiency, and quality metrics, and building team strategy and structure with proper succession planning and attrition risk profiling.

Recognized for enhancing team capabilities, promoting learning and development, and leading highly engaged teams. Specialized in mentoring and coaching, and managing performance and behavioral issues.

Overview

6
years of professional experience
5
years of post-secondary education
2

ISTQB certifications

17

Direct reports (including 1 manager and 1 team lead)

Skills

Quality Assurance

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Certification

ISTQB Foundation Level

Tools

Tools
  • MySQL / MSSQL - Cypress - XRAY - Postman - Snowflake - Redshift - Jira - MS Office Suite - Google Suite - Figma - BrowserStack - Miro

Work History

Zocdoc India Pvt Ltd
Pune

Quality Assurance Engineering Manager II
02.2023 - 05.2023

Job overview

  • Led departmental strategy change and collaborated with stakeholders for smooth implementation
  • Drove team strategy and delegated OKRs to team members
  • Mentored other leaders and potential leaders, and global team members
  • Led engagement activities at department level
  • Led ERG initiatives

Zocdoc India
Pune

Quality Assurance Engineering Manager I
02.2022 - 01.2023

Job overview

  • Led test planning, strategy, and estimation efforts
  • Drove new initiatives and goals for automation acceleration
  • Managed hiring and staffing based on projections
  • Established QA team strategy and structure
  • Evaluated performance for 17 team members, determined their promotions and merit hikes, and conducted termination conversations
  • Created opportunities for team growth and promoted L&D while managing team productivity, efficiency, and quality to mitigate attrition risks
  • Performed succession planning and built individual team member growth plans and performance reports
  • Coached team members and managed behavioral issues
  • Managed stakeholders and SLAs
  • Cascaded executive and organizational decisions

Zocdoc India
Pune

Senior Quality Assurance Engineer/Team Lead
02.2021 - 01.2022

Job overview

  • Performed API, accessibility, database, and security testing for new features
  • Performed audits and reviews of test plans and test executions to ensure quality standards
  • Led scrum and implemented new testing methodologies
  • Set up and peer-reviewed automation of Smoke and Regression tests
  • Negotiated with stakeholders and managed deadlines
  • Evaluated technical skills and screened candidates during hiring
  • Led initiatives to drive team engagement and fostered cross-team collaboration through team-building events such as `Hackathons`
  • Conducted goal oriented coaching
  • Generated QA metrics to track and improve team performance

Zocdoc India
Pune

Quality Assurance Engineer
08.2019 - 01.2021

Job overview

  • Created and maintained test suites, and coordinated test planning and execution for Smoke, Regression, Exploratory, Functional, and User Acceptance tests
  • Reported and triaged bugs, and led efforts to differentiate between real bugs and noise
  • Collaborated with cross-functional teams like development, design, and product to resolve bugs
  • Built comprehensive QA coverage map and Requirements Traceability Matrix (RTM) to ensure maximum test coverage and alignment with business requirements
  • Implemented process improvements to streamline testing effort
  • Conducted training and knowledge transfer sessions

Zocdoc India
Pune

Provider Data Operations Sr. Associate
02.2019 - 07.2019

Job overview

  • Performed database testing using SQL post migration from monolith to micro-services (Redshift and Snowflake) to mitigate any ETL errors
  • Led cross-team collaboration efforts to ensure smooth integration of database processes with other systems and teams
  • Automated processes and simplified complex workflows, thereby increasing productivity and reducing errors

Zocdoc India
Pune

Provider Data Operations Associate
05.2018 - 01.2019

Job overview

  • Conducted quality checks and audits for process compliance and accuracy
  • Owned and managed process queues to ensure SLAs are met
  • Analyzed statistical data to generate reports and recommend process improvements
  • Provided floor support to junior team members
  • Collaborated with global stakeholders to drive cross-functional initiatives

Zocdoc India
Pune

Provider Data Operations Researcher
07.2017 - 04.2018

Job overview

  • Conducted extensive data mining and verification to ensure accuracy and completeness of information
  • Suggested several business feature improvement ideas to enhance customer experience
  • Consistently met and exceeded productivity benchmarks and showcased strong ownership of work
Availability
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Education

University of Pune, Bioinformatics Centre
Pune, India

Master of Science from Bioinformatics
06.2015 - 05.2017

University Overview

Modern College of Arts, Science And Commerce
Shivajinagar, Pune, India

Bachelor of Science from Biotechnology
06.2011 - 04.2014

University Overview

Timeline

ISTQB Advanced Level - Test Manager

02-2023
Quality Assurance Engineering Manager II
Zocdoc India Pvt Ltd
02.2023 - 05.2023

ISTQB Foundation Level

03-2022
Quality Assurance Engineering Manager I
Zocdoc India
02.2022 - 01.2023
Senior Quality Assurance Engineer/Team Lead
Zocdoc India
02.2021 - 01.2022
Quality Assurance Engineer
Zocdoc India
08.2019 - 01.2021
Provider Data Operations Sr. Associate
Zocdoc India
02.2019 - 07.2019
Provider Data Operations Associate
Zocdoc India
05.2018 - 01.2019
Provider Data Operations Researcher
Zocdoc India
07.2017 - 04.2018
University of Pune, Bioinformatics Centre
Master of Science from Bioinformatics
06.2015 - 05.2017
Modern College of Arts, Science And Commerce
Bachelor of Science from Biotechnology
06.2011 - 04.2014
Acqualine D'CostaQuality Assurance Engineering Manager