JIRA
Santosh Kumar
Copenhagen
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Scrum master/Agile coach
SDC A/S
Ballerup
05.2023 - Current
- Led the product support for a developer portal hosted on enable fintech companies to get access to our bank's customer account via secure API
- Lead 2 cross-functional team and stakeholder communication, and oversaw product development from inception to implementation
- Led a team of 2 full-time employees and 4 contractors, and formed strong relationships with stakeholders
- Set up Azure application insight dashboards to monitor anomalies that correlated with proactive solutions to the issues related to performance
and design - Lead the PSD2 api support via service now and mailbox to collect
feedbacks and learn to improve continously
Scrum master
PAYTACK ApS
07.2018 - 05.2023
- Led dev Team and coached Product leaders to improve story writing, feature discovery, and requirements gathering process which led to an increase in customer satisfaction and a decrease in time-to-delivery by 20
- Achieved 3 employee recognition awards for exceeding expectations regarding quality and project execution
- Coached teams on Scrum practices, which resulted in improved estimating by 70%
- Coached 2 teams to develop project charters by identifying key resource needs and complexities required before beginning new projects.
- Led sprint reviews and planning meetings to promote full team engagement.
Engineering Agile Project Manager
IKEA Sweden
01.2016 - 09.2018
- Guided Agile principles and facilitation skills to ensure teams were working with an Agile mindset and utilizing Scrum practices
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Led sprint reviews and planning meetings to promote full team engagement.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Tracked and communicated 20+ projects' progress to 12 stakeholders and management staff
- Spearheaded 5+ Agile teams with day to day Ceremonies such as Sprint Planning, Daily Standups, Retrospectives, Story Refinement, and Release Planning
- Interfaced with 3 product owners on an active basis to manage product backlog and sprint activities.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
Scrum Master
Wipro Technologies Ltd
04.2010 - 12.2015
- Coached 10+ teams to higher levels of maturity by improving their process and ensuring they adhered to the Scrum framework
- Facilitated discussion, decision making, and conflict resolution across 4 cross-functional teams
- Created and implemented contingency plans to address potential risks.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Used Agile methods and processes to coach 4 product owners through complex problem-solving and solution strategies
- Ensured user stories were 100% ordered, defined, and ready to be worked on by the team
- Ensured 3 project teams lived Agile values and principles and followed client-required processes and practices.
Education
Post Graduate - Communication technology
ISB&M
06.2009
Bachelor's of Science - Computer Science
Utkal University
12.2006
Skills
- Optimism & servant leadership
- Stockholder Management
- Problem solving
- Team coaching & Development
- People leadership
- Communication
- Jira
- Confluence
- Lean principles
- Risk Identification
- Workflow Analysis
- Sprint Planning
Certification
Certified Scrum Master
Software
Confluence
Azure
Aws
MySQL
MS Visio
MS Office suite
Timeline
Scrum master/Agile coach
SDC A/S
05.2023 - Current
Scrum master
PAYTACK ApS
07.2018 - 05.2023
Engineering Agile Project Manager
IKEA Sweden
01.2016 - 09.2018
Scrum Master
Wipro Technologies Ltd
04.2010 - 12.2015
Post Graduate - Communication technology
ISB&M
Bachelor's of Science - Computer Science
Utkal University
Certified Scrum Master
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