Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
Sevda Naziri

Sevda Naziri

Frederiksberg

Summary

Bringing six years of experience in customer support, project management and ongoing study in web development, I offer a unique blend of operational expertise and technical knowledge. Known for adaptability, team collaboration, and effective communication, my background is a testament to my dedication to continuous improvement and ethical business practices. I am eager to contribute these skills to a progressive organization, I am confident that my combination of strong interpersonal abilities and quick learning capacity will be an asset. My enthusiasm for growth and fostering teamwork aligns perfectly with the goals of an innovative, forward-thinking company.

Overview

9
9
years of professional experience

Work History

Operation Manager

Tivoli
Copenhagen
09.2022 - Current
  • Analyze project details, assess workflow requirements, and estimate budgets and deadlines with precision.
  • Construct comprehensive project plans, delineating step-by-step tasks for team members.
  • Provide customer support throughout the project lifecycle, addressing inquiries and concerns promptly and professionally.
  • Maintain meticulous records throughout project execution.
  • Solicit feedback from clients, project managers, and superiors to ensure project success and customer satisfaction.
  • Proactively address challenges and improvise effective solutions for future endeavors, prioritizing customer needs and expectations.
  • Foster a cohesive team dynamic to ensure seamless collaboration and effective customer support.
  • Manage time and budget adeptly to consistently meet deadlines, financial targets, and customer expectations.
  • Introduce completed products to clients, providing comprehensive guidance on their utilization and offering ongoing support as needed.

Restaurant Manager

Tivoli
Copenhagen
11.2016 - 09.2022
  • Led and managed a team of 30+ employees, fostering a culture of teamwork and continuous learning.
  • Directed and coordinated business activities to optimize customer service and employee development.
  • Provided IT support for technical issues.
  • Handled client complaints and conflicts with professionalism and empathy.
  • Oversaw daily operations, including inventory management and financial reporting.
  • Developed and implemented strategies to enhance client satisfaction and increase sales.
  • Trained and mentored team members, promoting a culture of continuous learning.
  • Ensured high standards of customer service and satisfaction, addressing feedback effectively.
  • Implemented and launched menus on Symphony Oracle.
  • Developed and executed marketing strategies, including promotional events and campaigns.
  • Analyzed trends and customer preferences for informed business decisions.
  • Collaborated with other departments for overall business coordination.

Junior Project Manager

AzarAb Holding Company
Tehran, Iran
02.2015 - 01.2016
  • Create project plans, define objectives, and establish timelines.
  • Monitor and control project budgets.
  • Assign tasks and ensure resource availability.
  • Maintain clear communication with all parties.
  • Keep projects on track and adjust schedules as needed.
  • Enforce safety measures and regulations.
  • Maintain project records and documentation.
  • Address issues to maintain project progress.
  • Ensure clients' needs are met.
  • Facilitate project closure and document lessons learned.

Education

Web Development

Hack Your Future
Copenhagen, Denmark
08.2023

Social Capital Management

Asnæs & Vangstrup
01.2023

Technical Support Fundamentals

Coursera
04.2022

Bachelor of Science - Agriculture Engineering

Tabriz University
Iran
01.2014

Skills

  • HTML
  • CSS
  • Java Script
  • Database
  • Power BI
  • CRM
  • Zendesk
  • Sharepoint
  • Technical skills
  • Excel

Languages

English
Proficient
C2
Turkish
Proficient
C2
Persian
Proficient
C2
Danish
Intermediate
B1

Accomplishments

  • Communication: Proficient in conveying technical information to diverse audiences through effective verbal and written communication.
  • Technical Aptitude: Demonstrated proficiency in relevant IT concepts and technologies, including networking, operating systems, and software applications, to support project objectives.
  • Collaboration: Successful track record of fostering collaboration within teams, emphasizing open communication and shared goals to achieve project milestones.
  • Problem-solving: Skilled at efficiently identifying and resolving challenges in dynamic work environments, ensuring project progress and customer satisfaction.
  • Adaptability: Demonstrated ability to quickly adapt to new technologies and evolving work situations, maintaining project momentum and meeting customer needs.
  • Time Management: Strong time management skills, effectively prioritizing tasks to meet project deadlines and deliver exceptional customer support.
  • Customer Focus: Excellent interpersonal skills with a customer-centric approach, ensuring an outstanding customer experience throughout project execution.
  • Precision: Meticulous attention to detail, ensuring accurate task completion and upholding high-quality standards in project deliverables.
  • Leadership: Proven leadership capabilities, motivating and developing team members to enhance performance, project outcomes, and customer satisfaction.
  • Project Oversight: Extensive experience in planning, organizing, and executing projects within specified timelines and budget constraints, ensuring successful project completion and customer satisfaction.

Timeline

Operation Manager

Tivoli
09.2022 - Current

Restaurant Manager

Tivoli
11.2016 - 09.2022

Junior Project Manager

AzarAb Holding Company
02.2015 - 01.2016

Web Development

Hack Your Future

Social Capital Management

Asnæs & Vangstrup

Technical Support Fundamentals

Coursera

Bachelor of Science - Agriculture Engineering

Tabriz University
Sevda Naziri