Summary
Overview
Work History
Education
Skills
Volunteer
Internship
Hobbies
Reserach & Academic Projects
Certification
Personal Information
LANGUAGES
Timeline
Generic

SHAHNAJ AKTHER

CREW TRAINER & BARISTA
Brønshøj

Summary

I am a resourceful and detail-oriented professional with a MSc in International Business Management and a strong background in sales, customer service, and team training. Skilled in client relationship management, cross-cultural communication, and problem-solving, with proven experience in supporting business growth and operational improvement. Passionate about contributing to international organizations by driving market expansion, strengthening strategies, and fostering collaboration in multicultural environments.

Overview

3
3
years of professional experience
2
2
Certifications
5
5
Languages

Work History

Crew Trainer & Barista

McDonald's
06.2023 - Current
  • Managed cross-training initiatives so staff members may handle several stations, thereby increasing schedule flexibility.
  • Track and record trainee development, then submit results to management to assist in performance evaluations.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.
  • Prepared and served high-quality coffee and specialty beverages, maintaining consistency with company standards.
  • Delivered fast and friendly customer service in a high-volume environment.
  • Operated professional coffee machines (espresso, grinder, milk frother) with strong attention to detail.


Sales Representative

Killnoise
03.2023 - Current
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.


Waitress

Indian Maharaja Restaurant
02.2023 - 07.2024
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Used cash registers and credit card machines to cash out customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Master of Science - International Business Management

University of Southern Denmark
08.2025

Graduate Diploma - Leather & Footwear Management

East West University
01-2019

BBA - Finance

Presidency University
12-2016

Skills

  • International Market Analysis & Business Strategy
  • Problem Solving & Critical Thinking
  • Multicultural Team Collaboration
  • Microsoft Office Suite (Excel, PowerPoint, Word)
  • Google Workspace (Docs, Sheets, Slides)
  • IBM SPSS
  • SMART PLS
  • Time Management
  • Initiative & Self-Motivation
  • Stress Management & Resilience

Volunteer

Aug 2025- Present

Mellemfolkeligt Samvirke , Copenhagen


Nordic Fintech Week 2025
Assisted with event logistics, registration, and delegate support at an international fintech conference.

Internship

May 2021- July 2021

Leatherx Footwear Industries Limited, Dhaka, Bangladesh


Oct 2106- Dec 2016

NRB Global Bank Limited, Dhaka, Bangladesh

Hobbies

Reading, Volunteering, International Travel, Cooking, Fitness Training

Reserach & Academic Projects

Master’s Thesis – University of Southern Denmark (2025)
The Significance of Cultural Intelligence in Promoting Cross-Cultural Leadership within Multicultural Organizations

  • Explored the role of cultural intelligence in enhancing leadership effectiveness across diverse teams.
  • Analyzed case studies of multicultural organizations to identify best practices for fostering collaboration.
  • Provided recommendations for international businesses on developing inclusive leadership strategies.

Certification

Coursera , Aug 2025

Personal Information

LANGUAGES

1,3,4,4,5

Timeline

Crew Trainer & Barista

McDonald's
06.2023 - Current

Sales Representative

Killnoise
03.2023 - Current

Waitress

Indian Maharaja Restaurant
02.2023 - 07.2024

Graduate Diploma - Leather & Footwear Management

East West University

BBA - Finance

Presidency University

Master of Science - International Business Management

University of Southern Denmark

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SHAHNAJ AKTHERCREW TRAINER & BARISTA