SHAHNAJ AKTHER
CREW TRAINER & BARISTA
Brønshøj
Summary
I am a resourceful and detail-oriented professional with a MSc in International Business Management and a strong background in sales, customer service, and team training. Skilled in client relationship management, cross-cultural communication, and problem-solving, with proven experience in supporting business growth and operational improvement. Passionate about contributing to international organizations by driving market expansion, strengthening strategies, and fostering collaboration in multicultural environments.
Overview
3
3
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Crew Trainer & Barista
McDonald's
06.2023 - Current
- Managed cross-training initiatives so staff members may handle several stations, thereby increasing schedule flexibility.
- Track and record trainee development, then submit results to management to assist in performance evaluations.
- Trained other employees in customer service, food safety, and performance requirements.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Prepared and served high-quality coffee and specialty beverages, maintaining consistency with company standards.
- Delivered fast and friendly customer service in a high-volume environment.
- Operated professional coffee machines (espresso, grinder, milk frother) with strong attention to detail.
Sales Representative
Killnoise
03.2023 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Waitress
Indian Maharaja Restaurant
02.2023 - 07.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Master of Science - International Business Management
University of Southern Denmark
08.2025
Graduate Diploma - Leather & Footwear Management
East West University
01-2019
BBA - Finance
Presidency University
12-2016
Skills
- International Market Analysis & Business Strategy
- Problem Solving & Critical Thinking
- Multicultural Team Collaboration
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Google Workspace (Docs, Sheets, Slides)
- IBM SPSS
- SMART PLS
- Time Management
- Initiative & Self-Motivation
- Stress Management & Resilience
Volunteer
Aug 2025- Present
Mellemfolkeligt Samvirke , Copenhagen
Nordic Fintech Week 2025
Assisted with event logistics, registration, and delegate support at an international fintech conference.
Internship
May 2021- July 2021
Leatherx Footwear Industries Limited, Dhaka, Bangladesh
Oct 2106- Dec 2016
NRB Global Bank Limited, Dhaka, Bangladesh
Hobbies
Reading, Volunteering, International Travel, Cooking, Fitness Training
Reserach & Academic Projects
Master’s Thesis – University of Southern Denmark (2025)
The Significance of Cultural Intelligence in Promoting Cross-Cultural Leadership within Multicultural Organizations
- Explored the role of cultural intelligence in enhancing leadership effectiveness across diverse teams.
- Analyzed case studies of multicultural organizations to identify best practices for fostering collaboration.
- Provided recommendations for international businesses on developing inclusive leadership strategies.
Certification
Coursera , Aug 2025
Personal Information
LANGUAGES
1,3,4,4,5
Timeline
Crew Trainer & Barista
McDonald's
06.2023 - Current
Sales Representative
Killnoise
03.2023 - Current
Waitress
Indian Maharaja Restaurant
02.2023 - 07.2024
Graduate Diploma - Leather & Footwear Management
East West University
BBA - Finance
Presidency University
Master of Science - International Business Management
University of Southern Denmark