Shamaim Islam
Customer Experience Consultant
Karachi
Summary
A dedicated Customer Consultant with a proven track record of providing exceptional support to internal and global stakeholders. With over 2.5 years of experience, honed communication skills and developed a deep understanding of customer's needs and wants. Excel in not only providing the customer their desired solutions but also dig deep down into the operational constraints and provide optimistic solutions. Known for empathic approach and eager to learn new things.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Customer Experience Consultant
A.P Moller Maersk
11.2021 - Current
- Handled critical and leading customers like Levis and Decathlon, to optimize their end to end process of export supply chain.
- Liaised with customer, management, and sales team to better understand customer needs and recommend appropriate solutions
- Provided in hand solutions to customer by meeting multi carrier requirements along with streamlining operational processes for efficient cargo management
- Hands on practice for Vendor Management and Onboarding of new customer, organized quarterly and yearly workshops for clear view on operations for global accounts.
- Worked upon cost effective solutions for storage of cargo, that not only provided textured solution to Levi but resulted in profitability USD 70K for company.
- Integrated processes of dealing with supplier production, leverage data driven insights, providing complete visibility of cargo to customer and ensured swift and optimized journey from shipper's Warehouse to Final Destination.
- Got hands on different Maersk System and user interfaces (Case Management, SCP etc), integrating with that of customers' system to provide complete visibility.
Supply Chain Intern
ITT Foods Limited
10.2020 - 02.2021
- Worked on analysis of qualitative and quantitative waste in FMCG industries.
- Wrote an literature review and developed methodology to review process and enhance same by reducing waste.
- Developed and proposed a whole mechanism for reducing wastage of extra sauce.
Education
Bachelor of Science - Management Sciences (Supply Chain Management)
NED University of Engineering And Technology
Karachi 10.2017 - 11.2021
Skills
Continuous Improvement
Certification
SAP MM
Timeline
Customer Experience Consultant
A.P Moller Maersk
11.2021 - Current
Supply Chain Intern
ITT Foods Limited
10.2020 - 02.2021
Bachelor of Science - Management Sciences (Supply Chain Management)
NED University of Engineering And Technology
10.2017 - 11.2021
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