Sharron Michelle Armstrong
Værløse
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
29
29
years of professional experience
Work History
Sales Coordinator
NTI A/S
11.2022 - Current
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Employed closing sales techniques, upselling and customer loyalty in
- After Sales - Follow up call of all customers purchasing Software.centives to boost sales.
Academy Manager
NTI A/S
01.2017 - Current
- Sales, Results and development Manager for NTI Academy
- Personnel management of Academy employees
- Preparation and execution of national sales and growth strategy
- Negotiations with Executive Board of strategically important potential and existing customers.
- Identification, development and retention of customers
- Business and Concept development, implementation and drive sales.
- Product Owner and Development Manager, of NTI's Learning Management System (LMS) Operation, Sales, Implementation, Support in NTI Group and Customers in 12 Countries.
- European collaboration with colleagues in connection with customer projects, sales and skills development.
- Identification, retention and growth of potential and existing customers.
- In-service training programs to enhance knowledge and skills of Staff.
- Monitor overhead, prepare budgets and direct spending and resources to support fiscal efficiency.
- Evaluate programs and monitor implementation and compliance to achieve objectives.
- Deliver high level services to customer locations within specific timeframes.
Course Manager
NTI A/S
01.2005 - Current
- Development and implementation of educational program's
- Close Collaboration, with both small and large companies ensuring their employees have the necessary skills
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Sales and Coordination of Courses within industrial and Construction segments.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Participate on Customer focused Events
- Internal teaching in relation to own systems
- Operation and maintenance of own systems
Course Coordinator
NTI A/S
02.2004 - Current
- Scheduled, Coordinated large portfolio of Standard course offering for both Industrial and Constriction Segments.
- Coordinated company specific educational programs for large and small accounts to enhance knowledge and skills in relation to own processes and workflows.
- Assessed student performance and utilized feedback to increase educational program success.
- After sales follow up of completed courses and events
Receptionist Administrator
NTI A/S
02.2002 - Current
- Daily coordination of Front Desk, Answering central telephone system, Facility Management, travel booking, purchasing office products, educational materials.
- Provided backup to course department, assisting with various tasks, coordination, documenting customer feedback. Support issues.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Area Manager of Operations
Papertree Ltd
08.1994 - 08.1997
- Responsible for Sales, Profit and Product mix of 18 Retail outlets, hiring, training of 100+ employees in Central and Northern UK
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
SPIN
Sales Force 1
Denmark05.2013
Sales' Unique Disciplines
Sales Force 1
Denmark02.2012
The Professional Sales Representative
Consilium
Denmark02.2007
Sales Psychology
Consilium
Denmark03.2005
The Efficient Manager (part of MBA)
Open University
UK07.1995
Sales And Distribution
Staffordhsore Business School
Staffordshire UK07.1987
Skills
- Project Management
- Effective administrator with strong overview
- Comminication on all levels
- Detail orientated
- Team Player
- Sales, Negotiation, Solution selling
- Customer Communication
- Analytical Thinking
- Account Management
- Business Development
- Operations, Performance Management,
- Customer Relationship Management (CRM)
Additional Information
Living with my Partner. I have 2 adult daughters and 3 grandchildren
I love being with family and friends, creating memories together. I enjoy all kinds of Music, different kinds of sport including skiing, mountain biking, weight training, Reading, Travelling. enjoy being challenged with new experiences. Curious to learn new things,
Languages
English
Native language
Danish
Advanced
C1
Norwegian
Intermediate
B1
Swedish
Elementary
A2
Timeline
Sales Coordinator
NTI A/S
11.2022 - Current
Academy Manager
NTI A/S
01.2017 - Current
Course Manager
NTI A/S
01.2005 - Current
Course Coordinator
NTI A/S
02.2004 - Current
Receptionist Administrator
NTI A/S
02.2002 - Current
Area Manager of Operations
Papertree Ltd
08.1994 - 08.1997
SPIN
Sales Force 1
Sales' Unique Disciplines
Sales Force 1
The Professional Sales Representative
Consilium
Sales Psychology
Consilium
The Efficient Manager (part of MBA)
Open University
Sales And Distribution
Staffordhsore Business School
Similar Profiles
Nathan RumseyNathan Rumsey
Project Manager at NTI National TechnologiesProject Manager at NTI National Technologies
Olivia DowerOlivia Dower
National Theater Institute Fellow at NTI/Eugene O'Neill TheaterNational Theater Institute Fellow at NTI/Eugene O'Neill Theater
JANICE YEARGINJANICE YEARGIN
Claims at NTI/Gerber InsuranceClaims at NTI/Gerber Insurance