Shumaim Shaikh
Riyadh
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DSV Global Transport And Logistics
12.2023 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed and updated databases to handle customer data.
- Investigated and resolved accounting, service and delivery concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
Trainee Engineer
NSEIT
03.2022 - 12.2022
- Supported senior engineers in research and development activities, leading to innovative solutions for complex engineering challenges.
- Conducted thorough data analysis to identify potential areas for improvement within ongoing projects, leading to cost reductions and increased efficiency.
- Assisted with coordination of new equipment installation and implementation.
- Performed data analysis of information provided by customers to obtain metrics.
- Maintained positive work atmosphere by building relationships with co-workers, customers, clients, and management.
Education
Master of Science - Computer Application,
University of Mumbai
Mumbai07.2022
Bachelor of Science - Information Technology
University of Mumbai
Mumbai06.2019
Skills
- Project management abilities
- Microsoft Office
- Team Development
- Work Prioritization
- Microsoft Excel
Certification
- Certified Programming in Java, NPTEL - 3-Months
- Certified DataBase Management System, NPTEL - 2-Months
- Certified Live Website Designing, Protrex - 2-Months
Projects
1. Health Band
- Description:- Cardiac Band is a device that Placed on the chest of cardiac patient and old age people. This device records the details and compare the details of the patient from the normal or expected details according to the activity of that patient.
2. Medical Store Management System
- Description:- Medical Store Management System is to manage the details of the Medical shop, stocks, company sales, and users. The Project is built at the Administrative end and only admin have the right to access the system.
Languages
Hindi
Native language
Hindi
Proficient
C2
English
Advanced
C1
Hobbies
- Traveling
- Watching Anime
- Listing Music
- Playing Games
Timeline
Customer Service Representative
DSV Global Transport And Logistics
12.2023 - Current
Trainee Engineer
NSEIT
03.2022 - 12.2022
Master of Science - Computer Application,
University of Mumbai
Bachelor of Science - Information Technology
University of Mumbai
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