Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Silje Hildebrand Kjærnsrød

Tallinn

Summary

I am driven and result oriented with 3,5 years within financial crime prevention. I am passionate about my area of expertise and appreciate any challenge where i have the possibility to learn. I am reliable and take ownership to create team success.



Overview

11
11
years of professional experience

Work History

Financial Crime Risk Expert

Nordea Bank
03.2024 - Current
  • Expertise in incidents, issue management, Business Continuity, and AML
  • Stakeholder management
  • Drive risk-related improvement projects
  • Provide training and present risk topics to various stakeholders
  • Identify potential threats and impacts on business


Anti Money Laundering Investigator

Nordea Bank
06.2022 - 03.2024
  • Cell coordinator, being a support system for co-workers, distribute alerts, handling fast track and helping out team leaders.
  • Formulated clear, articulate and supportable rationale behind decisioning of alerts within cases.
  • Reviewed 250 alerts per month to clear or escalate specific cases.
  • Evaluated behavioral patterns among analyzed customer groups and helped develop mitigation actions.
  • Planned, supervised and reviewed work of assigned subordinates.

Store Manager

Kaffebrenneriet AS
11.2019 - 06.2022
  • Responsible for all aspects of recruitment such as evaluating job applications, and resumes to select the best qualified candidates.
  • Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition.
  • Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses.
  • Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
  • Promoted team-oriented culture with common sales, service, and productivity goals.
  • Set performance expectations for employees and implemented improvement plans to reach targets.
  • Won internal competition for the best customer service, twice.
  • Reached and exceeded our KPI's.

Assistant Manager

Kaffebrenneriet AS
05.2019 - 11.2019
  • Worked on sales floor and interacted with customers and employees to maximize and expand potential.
  • Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition.
  • Coordinated and supervised activities of team members to consistently meet customers' needs.
  • Increased employee job satisfaction with hands-on, motivational approaches.
  • Held team members accountable for deadlines, quotas and performance goals.

Barista

Kaffebrenneriet AS
06.2018 - 05.2019
  • Learned about brewing methods, beverage blends, food preparation techniques to improve customer service and product quality.
  • Maintained clean work stations to adhere to health and safety.
  • Greeted and connected with customers to promote satisfaction and long-term loyalty.
  • Being an ambassador for the company's values and delivering quality products.

Waitress

Frognerseteren Restaurant
09.2016 - 05.2018

Children`s Ski Instructor

Skiforeningen
12.2014 - 02.2016

Education

HIGH SCHOOL DIPLOMA -

Blindern High School
07.2017

Skills

  • Friendly, positive attitude
  • Communication
  • Time management
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Dependable and responsible

LANGUAGES

English, Fluent
Norwegian, Native
Swedish, Intermediate
Danish, Intermediate

Timeline

Financial Crime Risk Expert

Nordea Bank
03.2024 - Current

Anti Money Laundering Investigator

Nordea Bank
06.2022 - 03.2024

Store Manager

Kaffebrenneriet AS
11.2019 - 06.2022

Assistant Manager

Kaffebrenneriet AS
05.2019 - 11.2019

Barista

Kaffebrenneriet AS
06.2018 - 05.2019

Waitress

Frognerseteren Restaurant
09.2016 - 05.2018

Children`s Ski Instructor

Skiforeningen
12.2014 - 02.2016

HIGH SCHOOL DIPLOMA -

Blindern High School

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Silje Hildebrand Kjærnsrød