Sofie Roest
Kolding
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Translator
Digitale Crocodille
04.2023 - Current
- I work a a translator and translate content on websites from English to Danish for various clients
Customer Service Agent
Avis
08.2022 - 04.2023
- Worked to achieve high customer satisfaction by providing optimal customer service via phone and email
Analyst
Apple
01.2022 - 07.2022
- Analyzing Siri's helpfulness and the customers use of Siri
Danish Senior Copywriter
Videoslots
06.2020 - 01.2022
- Worked to support the senior creative staff with day-to-day tasks
- Writing and updating content and news, T&C, promotions and game reviews on the Danish website
- Helping with uploading content on the English, Swedish, Norwegian, Finnish, Japanese and German site
Danish Copywriter
Videoslots
08.2017 - 06.2020
- Organized and prioritized work to complete assignments in a timely, efficient manner
- I prepared all content on the website for the Danish market
- I was writing and updating content such as news, T&C, promotions and game reviews on the Danish website
Customer Service Agent
Betfair
01.2016 - 08.2017
- Contact with customers and assisting them regarding their bets, deposits, withdrawls, settling of bets, ect on chat, phone and email
- Translating campaigns, promotions and legal documents
Customer Admin
Sitel/Bosch
04.2015 - 01.2016
- I was responsible regarding the invoices, campaigns and promotions for the shops selling Bosch powertools in Denmark
- I also had the day to day contact as a customer service agent with both shops and DIY customers
Bartender
Copenhagen Island
04.2012 - 03.2015
- Greeted guests with a friendly and helpful attitude at all times
- Waited on tables, taking drink and food orders in a 4 star hotel
Pr Agent
Big Bowl
04.2009 - 04.2012
- I arranged parties for both private parties and companies - everything from a child's birthday to a company party with up til 150 people
- I was selling everything that is included in a party such as food, preordered wine and drinks, table decorations, entertainment ect
- Over the phone
- I was also responsible for the contact with the customers after their arrangements and handling their feedback
Education
High School Diploma -
Skt Knuds
Odense, Denmark07-1994
Skills
- FLUENT IN [LANGUAGE]
- Document translation
- Strong vocabulary skills
- Fluent bilingualism
- Proofreading skills
- Editing skills
- Transcription services
- Client services
- Quality control analysis
Timeline
Translator
Digitale Crocodille
04.2023 - Current
Customer Service Agent
Avis
08.2022 - 04.2023
Analyst
Apple
01.2022 - 07.2022
Danish Senior Copywriter
Videoslots
06.2020 - 01.2022
Danish Copywriter
Videoslots
08.2017 - 06.2020
Customer Service Agent
Betfair
01.2016 - 08.2017
Customer Admin
Sitel/Bosch
04.2015 - 01.2016
Bartender
Copenhagen Island
04.2012 - 03.2015
Pr Agent
Big Bowl
04.2009 - 04.2012
High School Diploma -
Skt Knuds
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