Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Tue Søttrup

Tue Søttrup

Copenhagen

Summary

Results-driven leader with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Overview

27
27
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
5
5
Languages

Work History

Dixa - VP CX Excellence & Chief Evangelist

01.2016 - Current
  • Employee number seven holding various roles from startup through hypergrowth
  • As the VP of CX
  • Excellence & Chief Evangelist at Dixa, I've been instrumental in driving the company's growth through three core areas of responsibility
  • I've successfully identified and acquired high-potential customers
  • Defined and promoted CX Excellence in the industry and internally
  • I worked closely with the CEO and CPO on developing the product roadmap and growth strategy
  • My dedication to enhancing customer experiences and thought leadership has been pivotal in
  • Dixa's continued success
  • Achievements include but are not limited to the following:
  • I led the pre-sales solutions strategy on several key enterprise customers with an increase in ARR to the value of $6M
  • Played a critical advisory role in acquiring three companies that helped shape the product integration strategy and market fit with the acquisition of Elevio, Miuros, and Solvemate
  • I played a crucial part in the development of vital product developments, which resulted in an improvement of efficiency by 20% on average for our customers
  • In my role as Chief Evangelist, I was the face of Dixa at relevant industry events and helped drive the growth of Dixa in new territories in the US, which we could grow from $11M ARR to $16M ARR in 18 months
  • I have built, managed, and scaled customer success, customer experience, and CX excellence teams
  • I led pre-sales on a US gaming client
  • I supported delivering required product features on time, training 3.200 in-house and outsourced agents, and delivering a user manual
  • Instrumental in growing the customer base from 0 to more than 800 paying customers
  • I have been directly involved in securing 20% of Dixa’s current customers
  • Helped secure high-value customers that grew revenue from $0 to $20M
  • Part of securing Seed Round, Series A, Series B, and Series C funding rounds.

Head of Support

Saxo.com
01.2013 - 01.2016
  • Responsible for bringing Saxo’s customer experience to the next level
  • Established vision, success criteria, and KPIs to deliver an exceptional CX across numerous channels
  • Undertook business transformation program to redesign team, using outsourcing and securing a 9.3/10 Trustpilot score
  • We increased the Trustpilot score from 8.5 to 9.3
  • Net profit grew by 40% from 2013

Head of Support

SEB Kort
01.2003 - 01.2013
  • SEB Kort is a leading credit card provider in the Nordics, with more than 3 million issued credit cards
  • I was responsible for leading a team of 25 employees and delivering service around the clock
  • As Authorization and Line Manager, I was responsible for planning shifts, training employees, hiring new employees, and keeping expenses within budget
  • I led a successful LEAN transformation, improving efficiency by 25% and employee satisfaction by 40%
  • Supported implementing a new customer service platform aggregating data from multiple systems into one interface
  • The new platform increased efficiency, decreased training time, and reduced error rate.

customer service

Varying Roles
01.1997 - 01.2002
  • I learned the value of, through working as a support agent at an airline company and a phone company
  • At Arcana Film, a film and video production company specializing in corporate videos
  • Assignments for Copenhagen Fashion Week, CPH:DOX film festival
  • DSB S-Tog, Warner Music, GAM3, and the National IT and Telecom Agency.

Education

Film and Media Science

University of Copenhagen
01.1997 - 04.2002

Skills

Customer Experince

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Certification

Certified Customer Experience Professional (CCXP).‬

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

KCS v6 Fundamentals Certification

04-2023

Certified Customer Experience Professional (CCXP).‬

12-2022

Dixa - VP CX Excellence & Chief Evangelist

01.2016 - Current

Head of Support

Saxo.com
01.2013 - 01.2016

Head of Support

SEB Kort
01.2003 - 01.2013

customer service

Varying Roles
01.1997 - 01.2002

Film and Media Science

University of Copenhagen
01.1997 - 04.2002

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