Stephanie MacPherson

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Maintained confidentiality of information regarding clients and company.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.
• Worked effectively in fast-paced environments.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Corresponded with clients through email, telephone, or postal mail.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.

Designed small plushies with pacifier attatchment for newborns.

• Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
• Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
• Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
• Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
• Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
• Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
• Delivered food and beverage service, reading material and other in-flight services.
• Performed pre-flight cabin checks to maintain operational safety equipment.
• Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.

• Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
• Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
• Followed company regulations and rules to promote safe environment for travelers and employees.
• Worked both commercial - and private flights.
• Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
• Collaborated with the pilots to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
• Cleaned and serviced aircraft cabin, galleys and lavatories.
• Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

• Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
• Answered calls, took messages, and transferred calls to correct individuals.
• Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Completed daily cold calling and outreach to build sales pipeline.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.