Suresh Nadar
Mumbai
Summary
Adept at dispute resolution and project management, I leveraged my skills at Maersk Global Service Centre to enhance customer satisfaction and streamline processes. With a knack for coordinating international teams and a solid background in import/export procedures, my proactive approach resulted in significant operational improvements, demonstrating my ability to solve complex problems efficiently.
Overview
13
13
years of professional experience
Work History
Sr. Specialist-Dispute Voice Coordinator
Maersk Global Service Centre
Mumbai
05.2017 - Current
- Analyzed customer disputes to identify root causes, and deliver effective resolutions.
- Communicated with customers to address concerns, and ensure timely resolution of issues.
- Efficiently resolved disputes and inquiries, maintaining high levels of customer satisfaction.
- Conducted research to validate disputes, ensuring accuracy and fairness in the resolution process.
- Documented dispute resolution processes, and provided feedback to management for continuous improvement.
- Collaborated with cross-functional teams to identify and implement solutions to customer issues
- Stayed updated with industry trends, regulations, and best practices to enhance dispute resolution strategies
- Monitored the dispute resolution process to ensure compliance with relevant regulations and policies
- Trained new employees on dispute resolution techniques and best practices
- Identified areas for improvement within dispute resolution processes to enhance efficiency and effectiveness
- Managed workloads to meet SLAs while optimizing processes for improved efficiency
- Simplified workflows and eliminated manual tasks by leveraging digital tools, such as E-channels
- Demonstrated comprehensive knowledge of global documentation practices
- Collaborated with front-office colleagues to resolve process health challenges and implement improvements
- Shared best practices with team members to drive consistency and quality across teams
- Maintained a focus on accuracy, quality, and timely completion of tasks with zero backlog
- Assisted other teams to manage volume, enhance turn times, and improve overall operational performance
- Streamlined processes to minimize manual work, creating memorable and effective solutions to recurring challenges
- Knows both Export & Import process
- Initiated and managed daily open reports for the cluster, tracking and analyzing key metrics to ensure timely resolution of issues and improving team performance
Sr. Associate
United Arab Shipping Company
Mumbai
10.2015 - 05.2017
- Handling the Saudi Arabia hub process for VIP customers.
- Knows how to handle key customers and knows the end-to-end shipping process.
- Handling customers' queries through emails.
- Knows both the import and export processes.
Sr. Process Associate
DHL logistics Pvt. Ltd.
Mumbai
10.2013 - 10.2015
- Handled most of the countries' processes, like South Africa, Ireland, the United Kingdom, and Austria.
- Handled post-sailing reports on Austria shipments.
- Knows both the import and export processes.
Associate
Gebbs Healthcare Solutions Pvt. LTD.
Mumbai
10.2011 - 10.2013
- Medical billing process.
- Handling customers' queries through phone calls.
Education
Bachelor of Information Technology -
Lords Universal College
Malad01-2011
H.S.C -
S.I.W.S College
Wadala01-2006
S.S.C -
P.W.S High School
Sion01-2004
Skills
- Ability to coordinate with international teams
- Project management
- Task prioritization
- Booking knowledge
- Documentation knowledge
- Export, release, knowledge
- Invoicing knowledge
- Import release knowledge
- Customer relations
- Dispute resolution
- Communication skills
- Problem-solving skills
Languages
- English
- Hindi
- Marathi
- Tamil
Timeline
Sr. Specialist-Dispute Voice Coordinator
Maersk Global Service Centre
05.2017 - Current
Sr. Associate
United Arab Shipping Company
10.2015 - 05.2017
Sr. Process Associate
DHL logistics Pvt. Ltd.
10.2013 - 10.2015
Associate
Gebbs Healthcare Solutions Pvt. LTD.
10.2011 - 10.2013
Bachelor of Information Technology -
Lords Universal College
H.S.C -
S.I.W.S College
S.S.C -
P.W.S High School
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