SUSANBIL UNGUI
Skovlunde
Summary
Results-driven professional, skilled in managing complex transfer processes and ensuring seamless departmental coordination. Proven track record of enhancing operational efficiency through strategic planning and execution. Highly focused on team collaboration and adaptability to changing requirements. Known for strong analytical and communication skills.
Overview
14
14
years of professional experience
Work History
MONEY TRANSFER SPECIALIST
TAVEX A/S
01.2022 - 09.2024
- Providing excellent services and fast solution
- Serve as customer support and resolving any issue in regards to money Transfer
- Exceeded performance goals by effectively prioritizing tasks according to urgency and importance.
- Reduced errors in transfer documentation through thorough review processes before submission for approval.
- Provided detailed reports on transfer activity for management review and decision-making purposes.
- Managed high-volume transfer caseloads, ensuring timely completion and compliance with regulations.
BUSINESS DEVELOPMENT MANAGER
Small World Financial Services
01.2018 - 01.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Increased brand visibility with creation and execution of comprehensive digital marketing strategy.
AGENT SUPPORT
Ria Financial Services
01.2011 - 01.2015
- Coordinated cross-functional collaboration between departments to optimize agent support and resources.
- Analyzed data trends to identify areas for improvement in agent support processes.
- Supported new hires through mentorship opportunities, sharing expertise in document analysis techniques and workflow management strategies for success in their role as a Verification Agent.
- Mentored newly hired Front Line Agents through their onboarding process, providing guidance and support to help them acclimate to the role.
Education
HOTEL AND LEISURE ASSISTANT -
HRS School Copenhagen
01.2009
BACHELOR OF SCIENCE - ACCOUNTANCY
City of Malabon University
01.2001
Skills
- Time management
- Goal setting
- Professionalism
- Supervision
- Teamwork and collaboration
- Organization skills
- Excellent communication
- Adaptability and flexibility
Languages
Tagalog
Native language
Danish
Upper intermediate
B2
English
Proficient
C2
Timeline
MONEY TRANSFER SPECIALIST
TAVEX A/S
01.2022 - 09.2024
BUSINESS DEVELOPMENT MANAGER
Small World Financial Services
01.2018 - 01.2023
AGENT SUPPORT
Ria Financial Services
01.2011 - 01.2015
BACHELOR OF SCIENCE - ACCOUNTANCY
City of Malabon University
HOTEL AND LEISURE ASSISTANT -
HRS School Copenhagen
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