Swetha Kalyani
IT Support Specialist
stenløse
Summary
Innovative IT Support Specialist /System Administrator with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Extremely motivated to constantly develop my skills and grow professionally. I am committed in finding innovative solutions to a variety of IT problems, such as security, database management and technical troubleshooting. Works well independently or in a group providing all facts of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. I can offer your organization a good support with network administration, effective project management and increased system performance.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
IT Support Specialist
Capio Private Hospital
Copenhagen
08.2023 - Current
- Hands on experience on-premises Active Directory and AzureAD.
- Create and maintain documentation and user guides.
- On boarding and offboarding employees..
- Close contact with superusers and end-users .
- Hands on experience to develop technical solutions (e.g. rollout, deployments)
- Having experience with KANBAN board, setup weekly targets
- Provided support in all medical applications such as Xmedicus,PACS and also transcription tools
- Played a key role in Corti (AI transcript tool) for onboarding doctors
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Creating mailboxes and meeting room setups, print server managements.
- Developed and tested new products offerings prior to release to assist development team in bug identification.
- Having experience with Azure AD,M365 and exchange administration.
- Moved 1000 mailboxes from on-prem to cloud.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
IT Support /System Administrator
INCITU
Copenhaegn
02.2022 - 07.2022
- Installation and Configuration of DNS Servers
- Set up user accounts in Active Directory and Exchange for new local users
- Hyper-V & Fall over Clustering, Network Balancing Monitoring, Windows 95/98/2000, MS WORD, MS EXCEL -Working Experience
- Knowledge and Experience on TCP/IP V4/V6 protocols in a LAN environment
- Exposure to the following protocols such as SMTP, FTP, SMB.
- Provided support for all local servers, WYSE terminals, phones, and printers
- Print Management, Outlook support, system administration
- Responsible for backup management, reporting and recovery
- Create an updates image of the OS currently being used by company employees
- Respond to customers issues on site and on a timely manner, Setup new systems purchased for new employees, add them to the company domain and install applications that are specific to them
- Assisting local and remote staff with technical problems including desktop/laptop /software & hardware and networking issues and printer
- Server Rack up and setup in IT server rooms
- Microsoft server 2016,Hyper-V, SQL, SharePoint
- How to Provide a company-wide desktop and remote help desk support.
- How to Manage the day to day IT troubleshooting for users both locally and remotely
- How to Install software's on citrix machines
- 1st level and 2nd level support to users, Troubleshooting
- Having good experience in handling ticketing system
- Creating users in Active Directory ,setting up passwords and then also creating them in Microsoft Azure
- Importing and Exporting PST Files in Azure
- Solving Issues with Citrix and Microsoft Authentication
- Issuing Licenses to the customers like Adobe and Revit and DWG and helping them
- Printer Setup, FTP, Print managements
- Firewall setup and adding Printers and drivers and plotters in print servers
- Monitored server logs for evidence for spyware, virus infections, and security breaches
- Researched software and hardware and made recommendations to management for future purchases
- Strong competencies within Microsoft Teams and Office365
1st and 2nd Level Support
Power People Consulting
Coepnhagen
11.2019 - 10.2020
- Service desk, solving tasks through ticketing system, support via telephone and email.Preparing and setting up PCs and printers
- Responsible for diagnosing & resolving hardware, software & end users problems
- Helps with display setting problems ,Deploying new hardware, server backups & evaluating new software & security risks
- Adding Network printers and troubleshooting them
- Setup wireless phones from different carriers to wireless sync with exchange server
- Order Printer cartridges and make sure they are available at all times.
Education
MCSA 70-740 - Information Technology
ITUCATION, Copenhagen
Copenhagen 07.2019 - 10.2019
Bachelor of Engineering Technology -
JNTU
05.2006 - 06.2010
Skills
Microsoft Excelundefined
Timeline
IT Support Specialist
Capio Private Hospital
08.2023 - Current
IT Support /System Administrator
INCITU
02.2022 - 07.2022
1st and 2nd Level Support
Power People Consulting
11.2019 - 10.2020
MCSA 70-740 - Information Technology
ITUCATION, Copenhagen
07.2019 - 10.2019
Bachelor of Engineering Technology -
JNTU
05.2006 - 06.2010
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