Syed Md Alham
Roskilde
Summary
Detail-oriented professional with a strong background in event logistics and training delivery. Expertise in coordinating with cross-functional teams to ensure operational excellence and exceptional customer service during high-profile events.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Event Staff Member
Moving Talent
04.2025 - Current
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
- Supported the execution of event logistics, contributing to overall event success and client satisfaction.
- Collaborated with vendors to fulfill specific event requirements, enhancing guest experiences.
- Managed inventory of event supplies, maintaining organization for efficient operations.
- Assisted in setup and breakdown of events, ensuring seamless transitions between activities.
- Implemented safety protocols, promoting a secure environment for staff and attendees.
Learning & Development Associate
JT International Bangladesh Limited
10.2018 - 09.2023
- Fostered learning & development culture within leaf supply organization.
- Established training need assessment culture in leaf supply of the organization.
- Enabled and rolled out digital training platform such as LinkedIn Learning, Game Learn etc.
- Coordinated and launched scheduled training programs on a unified platform.
- Selected as Compliance Trainer from the organization.
- Monitored and utilized the allocated training budget without compromising the quality.
- Developed training tracker to record and ensured employee wise training database.
- Trained approximately 2000 individuals across various functions in Bangladesh, contributing 7200+ manhours.
- Developed and maintained comprehensive project documentation to enhance team collaboration and project tracking.
- Coordinated cross-functional meetings to align stakeholder expectations and ensure timely project delivery.
- Trained new team members on best practices for project management tools and methodologies to enhance productivity.
Officer - Sales
Coca-Cola Bangladesh Beverages
06.2017 - 09.2018
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Implemented process improvements that enhanced efficiency in production workflows.
- Trained new staff on operational procedures, fostering a culture of safety and teamwork.
- Analyzed performance metrics to identify areas for operational enhancements.
- Collaborated with cross-functional teams to streamline supply chain processes.
- Developed training materials and conducted workshops to improve employee skillsets.
- Managed inventory control systems, optimizing stock levels and reducing waste.
Education
Master of Science - Business Administration And Leadership
Roskilde University
Roskilde, Denmark 04.2001 -
PGDHRM - Human Resources Development
BiMS (Bangladesh Institute of Management Studies)
Dhaka 04.2001 -
BBA - Management Studies
Jagannath University
Dhaka 04.2001 -
Skills
Event setup
Room setup
Beverage handling
Resource coordination
Survey management
Onboarding
Orientation and onboarding
Training facilitation
Compliance training
Material development
Program development
Classroom experience
Time management
Strong teamwork
Collaboration skills
Employee involvement
Coaching programs
Diversity and inclusion
Accomplishments
- Supervised team of 4 staff members.
- Used Microsoft Excel and Power BI to develop Training Delivery tracking spreadsheets and dashboards.
- Achieved Best Capability Executive through effectively helping with improving KPI.
- Documented and resolved Training hour tracking which led to identify training manpower hours.
Timeline
Event Staff Member
Moving Talent
04.2025 - Current
Learning & Development Associate
JT International Bangladesh Limited
10.2018 - 09.2023
Officer - Sales
Coca-Cola Bangladesh Beverages
06.2017 - 09.2018
Master of Science - Business Administration And Leadership
Roskilde University
04.2001 -
PGDHRM - Human Resources Development
BiMS (Bangladesh Institute of Management Studies)
04.2001 -
BBA - Management Studies
Jagannath University
04.2001 -