TEJAS SOLANKI

Maersk India Pvt. Ltd.
Customer Service Associate – Supply Chain Management
March 2011 – Present

Key Responsibilities:

• Manage supply chain and logistics operations for Target US, including PO planning, container movement, and supply chain optimization.
• Oversee vendor management, including shippers, carriers, and customs, ensuring compliance and smooth operations.
• Conduct KPI analyses to assess and enhance logistics performance.
• Manage space allocation with carriers and develop contingency measures in critical situations.
• Foster strong client relationships and partnerships through consistent engagement and updates.
• Analyze reports such as volume forecasts, cargo trend analysis, and routing optimizations to improve operational efficiency.
• ⁠Upselling MAERSK SCM products (CHB) to shippers for value add in day-to-day conversations
• Collaborate with internal teams to address space allocation gaps and mitigate shipment delays.
• ⁠Manage the documentation, system updates and operational finance timely
• ⁠Timely release of FCR to supplier and ensure no payment gets hold from supplier end.
• ⁠Preparing Weekly and Monthly Dispatch Report, CBM, Detention Report .

Project Management:

• Automated the Trucking Process: Spearheaded the automation of the trucking process, streamlining the coordination between transport teams and enhancing efficiency in route planning and delivery scheduling. This resulted in a reduction in delays and improved overall supply chain efficiency.
• Delivered Contingency Management: Developed and executed contingency management strategies for major operations, including the Kawad Yatra.
• Managed Migration Projects: Process Optimization: Streamlined invoicing and documentation workflows, reducing manual interventions and improving system performance post-migration.
• ⁠Technology Utilization : Automating DSR and other reports .

• Cold chain monitoring for 170 vehicles and 580 Dry vehicles across various segments like First Mile, Secondary Operations for various clients
• Planning vehicles for placement at customer locations from multiple hubs as per customers requirement across India with regards to TAT, STP, ATP, STD, ATD, ATA
• Generating orders in TMS, SAP, Salesforce various tools in DHL
• Monitoring vehicles in T4U via various reports made on daily basis
• New process developed while working for providing handover to Team members for work done for day
• Coordinating with maintenance team for critical Reefer support with Thermoking, Carrier
• Checking the loading pattern, product temperature when start of loading
• Maintaining product temperature till client dock
• Incase of any issue in transit providing support with cross docking, maintenance support by various parties Tata Team, Carrier, Thermoking
• Providing Support to Various Drivers in times of different needs official company guided as per SOP
• Making Sure DHL SOP is always followed for Transportation
• Handled Heavy cargo in Dry and Reefer for various locations around India
• Monitoring various locations from start of trip to end
• Produce reports and feedback to senior management
• Making various reports for feedback from Senior Management

• Identify and providing Mortgage Documents to all departments in Ocwen
• Ordering Documents from the Custodian
• Image conversion and processing for attributions of electronic documents received from other Ocwen business units & Custodian
• Providing regular updates about the Process Work Flow to the Business unit and Management team
• Monitoring and replying to all e-mail sent to departments and general e-mail mailboxes
• Training of new hires
• Assignment of work to new hires
• Solving their queries and helping them to understand various types of errors and impact of the same

• Working On Pilot Process for Wallmart Client
• Product Type Creation, Inventory Shifting, Shelf Extraction & Quality Mapping, Attribute Checks