Tetiana Lomonosova
Copenhagen,84
Summary
Dedicated and highly organized professional with extensive experience in customer service, staff supervision, and administrative duties. Seeking an office assistant position to leverage my skills in organization, communication, and multitasking to contribute to the smooth operation of an office environment.
Overview
7
7
years of professional experience
Work History
Restaurant Supervisor
Coq En Pate
08.2022 - Current
- Promoted within four months for outstanding performance and exceeding goals
- Oversaw daily operations including staff supervision, scheduling, and inventory management
- Conducted training sessions to enhance service quality and efficiency
- Collaborated with management on strategies for business growth and customer retention
Waitress
Sticks’n’Sushi Tivoli Hotel
05.2022 - 08.2022
- Took and relayed food and beverage orders accurately.
- Provided prompt and courteous service to ensure a positive dining experience.
- Managed payments and transactions efficiently.
- Maintained a clean and organized dining environment.
Customer Service Agent
Wirex
11.2019 - 05.2022
- Resolved customer inquiries and issues via live chat, email, and phone, maintaining a high standard of service
- Managed customer complaints efficiently, providing timely and effective solutions to maintain customer satisfaction
- Gathered customer feedback to identify areas for improvement and collaborated with teams to enhance service quality
- Assisted in training new team members and provided ongoing support to ensure team success
Sales Agent
Nexteum
09.2017 - 11.2019
- Handled customer chats and emails, delivering accurate information and maintaining a high level of professionalism
- Processed orders, changes, and returns efficiently, ensuring compliance with company policies and procedures
- Maintained detailed records of customer interactions, orders, and feedback using CRM software
Education
Bachelor Degree - Language Arts Teacher Education
V. N. Karazin Kharkiv National University
Kharkiv, Ukraine 06.2017
Skills
- Administrative Skills: Scheduling, inventory management, training coordination
- Customer Service: Excellent communication, issue resolution, client satisfaction
- Technical Skills: Proficient in MS Office, data entry, email management
- Organizational Skills: Strong multitasking abilities, attention to detail, time management
Languages
Ukrainian, Russian
Native language
English
Proficient
C2
Danish
Intermediate
B1
French
Elementary
A2
Timeline
Restaurant Supervisor
Coq En Pate
08.2022 - Current
Waitress
Sticks’n’Sushi Tivoli Hotel
05.2022 - 08.2022
Customer Service Agent
Wirex
11.2019 - 05.2022
Sales Agent
Nexteum
09.2017 - 11.2019
Bachelor Degree - Language Arts Teacher Education
V. N. Karazin Kharkiv National University
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