Thaís Ferrara
Technical Support And Advertising
Jelling
Summary
Motivated and hardworking professional with experience in marketing, data, customer service, and technical support. Skilled in adapting to new environments, managing client relationships, and providing strategic solutions.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Marketing Agent
DameloDamelo
10.2022 - 01.2023
- Created and executed campaigns for mobile apps Clickguau and Damelo
- Decided Budget and value metrics with Google analytics and tag management
Data Analyst Internship
LetsHost.ie
07.2022 - 10.2022
- L1 Technical support for domain registration and hosting problems
- Administered data migrations for clients switching Email providers
- Performed account provisioning for new clients
Google Ads Strategist
Teleperformance
09.2021 - 07.2022
- Obtained certifications in all areas of Google Ads
- Study client's need before making first cold call
- Book a meet created marketing strategy for these customers
- Decided on appropriate ad campaign for the marketing strategy
- Analysed and explained performance metrics to the customer
- Performed search engine optimisation to increase conversion rates
Technical Support Product Specialist
WebHelp
01.2021 - 09.2021
- L1 Technical support and subject matter expert on Google Workspace
- Used Salesforce for handling customer tickets
- Created user tutorials for customers on common issues that arose
- Troubleshoot technical issues and provided on-site technical support
Technical Support Advisor
WebHelp
01.2019 - 01.2021
- L1 Technical support for android application downloaded from Google Play
- Fraud assessment of payments made within the Google Play ecosystem
- Handled customer complaints with empathy and diligence
Help Desk
Central School of English
12.2015 - 12.2017
- Handled requests and resolved inquiries in a timely and professional manner
Administrative Assistant
Banco Votorantim
12.2013 - 01.2015
- Executed anti money laundering processes to detect fraudulent activity
- Guided customers through the loan application process
Administrative Assistant
Banco PAN
03.2012 - 12.2013
- Assisted customers through car loan application and transfer processes
Education
ITEC - Diploma in Swedish Holistic Massage
Green Tara College
Ireland 04.2001 -
Bachelor of Philosophy - Philosophy
Claretiano University
Brazil01.2015
Skills
Problem-solving abilities
Negotiation
Interpersonal skills
Task prioritization
Hobbies
I am passionate about cinema , I like pool and video games. In my free time I enjoy cooking and gardening.
Timeline
Marketing Agent
DameloDamelo
10.2022 - 01.2023
Data Analyst Internship
LetsHost.ie
07.2022 - 10.2022
Google Ads Strategist
Teleperformance
09.2021 - 07.2022
Technical Support Product Specialist
WebHelp
01.2021 - 09.2021
Technical Support Advisor
WebHelp
01.2019 - 01.2021
Help Desk
Central School of English
12.2015 - 12.2017
Administrative Assistant
Banco Votorantim
12.2013 - 01.2015
Administrative Assistant
Banco PAN
03.2012 - 12.2013
ITEC - Diploma in Swedish Holistic Massage
Green Tara College
04.2001 -
Bachelor of Philosophy - Philosophy
Claretiano University
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