Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Application Interest
hand craft and cooking
Timeline
Generic

Thembi Maluleka

Brøndby

Summary

Experienced Software Support Consultant with years of experience in the field. Skilled in strategic planning, project management, and computer skills. Successfully facilitated product training for new employees and integrated new software programs into existing packages. Managed a team of Tech Support consultants for software installation and troubleshooting support. Known for resolving customer queries and conflicts, providing elevated customer experiences through remote and one on one support. Highly flexible and adaptable, thrives in team environments and enjoys taking on new challenges. Looking for a position that allows me to expand my skills and work with a dynamic team to achieve shared outcomes.

Overview

15
15
years of professional experience

Work History

English Teacher

APAX Leaders
11.2021 - 03.2022
  • Developed a comprehensive English language program to improve student literacy skills
  • Collaborated with colleagues to develop interdisciplinary projects and activities to enrich student learning experiences
  • Monitored student progress and provided individualized support to ensure academic success
  • Developed innovative lesson plans and activities to engage students and ensure learning objectives are met

Software Support Consultant

Sage Group
11.2013 - 09.2018
  • Provided expert technical support and troubleshooting assistance to customers for software-related issues
  • Facilitated product training for new employees, ensuring their proficiency in software usage
  • Successfully integrated a new software program platform into the existing package, enhancing functionality and user experience
  • Managed a team of tech support consultants, providing guidance and support for software installation and troubleshooting
  • Resolved customer queries and conflicts, ensuring high levels of customer satisfaction
  • Implemented remote access support to deliver elevated customer experience and expedite issue resolution

System Administrator

Gap Foods
01.2011 - 09.2012
  • Spearheaded the software switch project from one Accounting Software to a more advance ERP
  • Developed and implemented a new accounting system that improved data accuracy and streamlined financial processes
  • Created a detailed inventory management system that reduced stock-outs by 5%
  • Developed a comprehensive database of suppliers and vendors that improved sourcing efficiency by 8%
  • Collaborated with colleagues to implement a new accounting system, resulting in improved accuracy and efficiency in financial reporting
  • With a new system in place, I was able to reduce inventory losses resulting in more products being produced thus resulting in increases profit

Pastel Consultant

Pastel Software Accounting
08.2007 - 04.2011
  • Handled customer complaints calmly and professionally, resolving customer issues telephonically, by email or through a chat tool
  • Provided timely and accurate advice to customers that enabled them to make informed decisions
  • Wrote comprehensive reports that detailed customer needs and provided actionable insights to senior management

Education

No Degree - Information Technology in Software Development

Tshwane University of Technology
South Africa
04.2007

TEFL Certificate -

SEE TEFL
10.2018

Skills

  • Customer Service
  • Microsoft Office
  • Software Integration
  • Project Management
  • Adaptability
  • Strategic Planning
  • Product Training
  • Ability to Work in a Team
  • System monitoring
  • Team leadership & development

Languages

English
Danish

Personal Information

  • Date of Birth: 03/05/83
  • Driving License: B

Application Interest

With 9 years of collective experience in software support consulting, I am confident in my ability to contribute effectively to your IT Support team. I have a proven track record in resolving complex IT issues promptly and efficiently with extensive experience in managing hardware and software installations and configurations, also skilled in providing exceptional customer service and support, ensuring smooth operation of corporate networks.

hand craft and cooking

self taught seamstress , got sewing machine for my birthday and have since loved sewing and making new garments . The kitchen is my happy place and always endeavor to make delicious meals with my own recipes.

Timeline

English Teacher

APAX Leaders
11.2021 - 03.2022

Software Support Consultant

Sage Group
11.2013 - 09.2018

System Administrator

Gap Foods
01.2011 - 09.2012

Pastel Consultant

Pastel Software Accounting
08.2007 - 04.2011

No Degree - Information Technology in Software Development

Tshwane University of Technology

TEFL Certificate -

SEE TEFL

Similar Profiles

CREATE PROFILE
Thembi Maluleka