Thomas Hammerich

Leading cross-market teams across Enreach with responsibility for driving business value, execution, and organizational alignment across Customer Success, Customer Care and Consultancy. Focused on translating strategic priorities into operational initiatives, strengthening cross-functional collaboration, and ensuring high-quality delivery across markets.

Outbound by Enreach supports sales organizations with intelligent technology that improves productivity, scalability, and customer interactions through advanced features and strong data security.

· Led international teams across functions and markets, ensuring strong execution and alignment with business priorities

· Managed complex issues and cross-functional challenges with a structured, solution-oriented approach

· Strengthened stakeholder communication and collaboration to improve alignment, decision-making, and execution

· Contributed to business performance by linking operational delivery with strategic goals and continuous improvement initiatives

Established and led a global function at Puzzel with responsibility for scaling the organization, building cross-market capabilities, and translating strategic priorities into operational execution. Grew the function from the first role in the area to an international team of 20 professionals, while strengthening collaboration, governance, and performance across markets.

· Built and scaled an international team and operating model across markets, ensuring clear structure, ownership, and consistent execution

· Created a culture of continuous improvement, transparency, and accountability by introducing clear communication flows and encouraging active contribution across the team

· Led and developed high-performing teams through coaching, leadership, and a strong focus on capability building and performance management

· Collaborated cross-functionally to solve complex challenges, align stakeholders, and support coordinated execution across the organisation

· Supported business performance and organisational development by connecting strategic priorities with day-to-day leadership, structure, and follow-up

Led an international team of 10 professionals across the Nordics, UK, DACH and Benelux, with responsibility for translating regional business priorities into coordinated execution across markets and functions. The role combined people leadership, operational oversight, and cross-functional collaboration across customer care, commercial expansions, legacy migrations, and retention.

· Used analytics and performance insights to identify trends, support decision-making, and inform strategic priorities and follow-up

· Led cross-functional initiatives across markets to improve regional performance, strengthen execution, and support business objectives

· Navigated complex operational and organisational challenges with a structured approach and strong stakeholder coordination

· Built a collaborative culture focused on transparency, accountability, and shared ownership across teams and markets

· Promoted continuous improvement and problem-solving to drive stronger alignment, performance, and organisational effectiveness

Contributed to establishing and scaling a new function across the Nordics and European markets, helping build the strategic case for Customer Success and supporting the development of an organisation of more than 45 professionals across Europe. Held a leadership role focused on capability building, organisational maturity, and translating business priorities into aligned objectives and execution across teams.

· Supported the establishment and scale-up of a new function by building the business case and helping shape its development across markets

· Led initiatives to strengthen organisational maturity, team capability, and alignment of structure, roles, and priorities

· Coordinated closely with managers and C-level stakeholders to define cascading objectives and ensure alignment with wider business goals

· Supported execution through strong stakeholder management, clear communication, and cross-functional collaboration across leadership levels

· Contributed to continuous improvement by developing people, maturing processes, and strengthening ways of working across the organisation

· Addressed complex business and organisational challenges with a structured, pragmatic, and solution-oriented approach

Hired as the first Customer Success Manager in the Danish organisation to help strengthen market position in response to changing competitive conditions. Played a central role in building the function, establishing the business case, and driving greater organisational alignment across teams and priorities.

· Built and anchored the case for a new function, helping establish a team and a structured approach that supported both retention, growth, and stronger business performance

· Responded to changing market dynamics by introducing more proactive and coordinated ways of working across customer-facing activities

· Took on increasing responsibility from the medium enterprise segment to the large enterprise segment, contributing to strong commercial results

· Led the integration of Customer Care and Customer Success into one aligned team structure, improving collaboration, consistency, and execution

· Developed team capabilities and supported organisational maturity through coaching, alignment, and a stronger shared approach to priorities and stakeholder engagement

Progressed from an early customer-facing role into a senior position with responsibility for key accounts, stakeholder management, and support for the development of an international function centered out of Brighton, UK. Contributed to building stronger structures, improving ways of working, and supporting business growth through a proactive and insight-driven approach.

· Supported the development of an international function through cross-market collaboration and contribution to more structured ways of working

· Applied customer insight and feedback to identify improvement opportunities and support enhancements to products, processes, and overall business approach

· Managed a portfolio of key accounts, balancing relationship development, retention, and commercial growth opportunities

· Built strong stakeholder relationships that supported customer loyalty, business continuity, and long-term value creation

· Trained and mentored team members, strengthening capability, consistency, and performance across the team