Tobias Petersen
Site Reliability Engineer
Kirkebjerg Tværvej 5. 2, 2
Summary
A Site Reliability Engineer, experienced in
handling on-premise and cloud infrastructure with
IaC and configuration management tools.
Maintaining high availability and performance for application clusters. Have a passion for
programming and automation to avoid time consuming and
repetitive tasks. Always searching for technical
challenges to improve knowledge and skill.
Overview
10
10
years of professional experience
Work History
Site Reliability Engineer
Exerp
6 2022 - Current
- Developed and maintained internal automation tools for daily repetitive tasks in languages like PHP, Python and Bash.
- Maintained and optimized cloud infrastructure in AWS, through Terraform, to allow best application performance
- Participated in 24/7 hotline support in case of business critical issues
- Developed and maintained Infrastructure and Configuration as Code to allow for quick and easy setup of both cloud and on-premise instances
- Analyzed system performance for cost optimizations
- Monitored application stability through Logicmonitor and Grafana
- Application troubleshooting through logging services like Graylog and Elastic stack
- Provisioned containerized environments in EKS with Terraform and ArgoCD
Infrastructure Specialist
Exerp
1 2022 - 6 2022
- Collaborated with IT department to develop IT infrastructure for Exerp offices around the world.
- Network planning and designing for both offices and cloud infrastructure.
- Analyzed and maintained system and application performance.
- Maintaining Infrastructure as Code to allow for quick and easy setup of both cloud and on-premise instances.
- Participating in the 24/7 hotline support, in case of business critical issues.
Data Technician Trainee
Exerp
08.2017 - 12.2021
- Delivered technical hardware and software support for up to 100 colleagues
- Maintained and improved internal office network on unify equipment
- Handled user access for platforms and tools for customers and colleagues
- Established and maintained on-site datacenter with internal tooling and platforms
- Purchased hardware and software licenses for applications, OS and platforms for colleagues
Quality Advocate
IBM
05.2017 - 08.2017
- Observed and ran quality checks on colleagues customer service, towards IBMs customers
- Took talks with colleagues to explain how to handle certain situations to maintain good quality service
Service Desk Agent
IBM
07.2016 - 08.2017
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed up to 100 customer calls per day
- Created and updated internal troubleshooting guides and documentation
Live Support Agent
FACEIT Ltd
01.2015 - 09.2016
- Delivered high quality customer support through live chat
- Performed game server maintenance through back office
Education
No Degree - Data Technician With Specialty in Infrastructure
Technical Education Copenhagen
Ballerup 08.2017 - 2021.12
Skills
Technical documentation
Infrastructure planning
Scripting
Quick thinking
Reverse Engineering code
Performance analyzing
Linux
AWS
Languages
Danish (Native)
English (Fluent)
Interests
Programming and Automation
Gaming/eSports
Electronic music festivals
Social life
Fitness
Accomplishments
- Developed an internal hotline tool for basic problem solving that normally could take up to hours of manual work.
- Automated deployment script for a third party developed website solution
- Developed a monitoring automation to take action on application nodes if there's specific alerts
- Migrated logging solution from Graylog to Elastic cloud
- Developed an application to fetch data for a "fantasy team" like system, with an algorithm to determine a players value
- Developed an investment bot for automatic commodity trading
Private projects:
Timeline
Data Technician Trainee
Exerp
08.2017 - 12.2021
No Degree - Data Technician With Specialty in Infrastructure
Technical Education Copenhagen
08.2017 - 2021.12
Quality Advocate
IBM
05.2017 - 08.2017
Service Desk Agent
IBM
07.2016 - 08.2017
Live Support Agent
FACEIT Ltd
01.2015 - 09.2016
Site Reliability Engineer
Exerp
6 2022 - Current
Infrastructure Specialist
Exerp
1 2022 - 6 2022
Similar Profiles
SamRitika KuperSamRitika Kuper
Data Scientist at Acme Packet Inc.Data Scientist at Acme Packet Inc.
SUBODH CHURARIYASUBODH CHURARIYA
SENIOR MANAGER at UNION BANK OF INDIASENIOR MANAGER at UNION BANK OF INDIA
Rubie AdicRubie Adic
Administrative Assistant at Philippine Red Cross - Molecular LaboratoryAdministrative Assistant at Philippine Red Cross - Molecular Laboratory