Twinkle Joy (TJ)
Summary
Supply Chain professional with proven track record in optimizing E2E supply Chain processes. Adept at leading cross-functional and Muli cultural teams to drive efficiency and meet strategic goals. Strong skills in vendor management, inventory control, and cost reduction. Known for adaptability, reliability, and delivering consistent results in dynamic environments.
23+ Years of Experience: Including 15 years with Maersk.
Multicultural Experience: Worked in India, China, the Philippines, Sweden, and Denmark.
Core Competencies: Shipping, Logistics, Transformation, Change Management, Project Management
Client Relations: Managed multiple global key clients.
Specialized Skills: Supply chain solutions, process re-engineering products like Ocean freight, Customs, Trucking, warehousing, 4PL and multiple visibility solutions
Industry Insight: Experience across multiple industries and logistics verticals.
Team Development: Focused on developing teams and people.
Overview
22
22
years of professional experience
Work History
Client Program Director
Maersk Sverige AB
06.2023 - Current
- Global Operational Owner to manage to 2 critical accounts from different verticals
- Develop strategic Partnerships across customer organizations support global pursuits
- Owns service delivery, Project management & Customer satisfaction internally
- Design Operational process, document SOPs and implement them
- Responsible for all Operational engagements including QBRs, MBRs etc
- Establish monitor and internal & external KPIs, drive Account Performance globally
- Design & Develop solutions to improve customers supply chain through innovation & Optimization
- Value creation for the account and drive who account team towards the same
- Build customer centricity and be an ambassador for the customer internally
Regional Client Program Manager
Maersk Sverige AB
02.2022 - 06.2023
- Responsible to manage the E2E supply chain for Europe
- Portfolio includes supply chain management, Ocean Freight, Air Freight, LCL, Customs, Drayage & Intermodal, Project Cargo, Customs consulting, specialized freight payment setup with a revenue of over 100 M USD
- Owns service delivery, Project management & Customer satisfaction internally
- Responsible for all Operational engagements including QBRs, MBRs etc
- Establish monitor and internal & external KPIs, drive Account Performance
- Value creation for the account and drive who account team towards the same
- Build customer centricity and be an ambassador for the customer internally
Key Client Manager CX Experience & Sales Support
Maersk Sverige AB
06.2019 - 02.2022
- Role changed with the integrated strategy, started to focus on Customer experience
- Develop, Train & manage Global Care Business Partners responsible for 400 K FFE Ocean Freights per year
- Build a program management mindset to manage Ocean business
- Elevate them to a more strategic role
- Develop business opportunities with the existing business
- Transform teams to support the new strategy
- Customer implementation and onboarding of new logistics & Services customers
Sales support Manager
Maersk Sverige AB
06.2018 - 06.2019
- Responsible for a group of GCBPs and Sales Co-Ordinator’s
- E2E process management from Tendering to invoicing
- Drive Customer experience
- Work closely with each of the key clients and build a strong relationship
- Escalation point for operation execution and sales processes
- Create a favorable environment where we can nurture and grow a high-performance team
- Make sure we get the business that we promised and deliver the same as per the customer needs agreed
- Engaged Employees and Satisfied customers
Site Manager Regional Sales Support
Maersk GSC Manila
11.2015 - 06.2018
- Responsible for the Global Sales support and MNL GSC Sales Support(180 FTEs)
- Site level implementation of AFLS and other simplification initiatives Support Sales to be on street 4 days a week, ensuring all support tasks are off shored and managed
- Responsible for all Sales support Processes ranging from Rate Sheets, NAC filing
- FMC, SSE, BOT/BOM, Contract correction& maintenance
- Drive invoice quality and reduce disputes
Site Service Improvement Lead
Maersk GSC Chengdu China
06.2013 - 11.2015
- Responsible for Chengdu OTCS SIT
- Improve end customer experience via projects KPI improvements
- Responsible for all the project implementation for NAS OTCS
- Work along with clusters to have a partnership in all projects
- Support BPO in process standardization
- Device measures at all levels to monitor performance
- Establish support system at OTCS level for simplification, AFLS etc
- Process control compliance & Policy Implementation
BPI and Service Improvement Manager
Maersk GSC Pune India
08.2010 - 06.2013
- Identification of potential process improvement areas
- Recommend and help in implementing process improvements using Six Sigma methodology
- Deployment of various quality initiatives like VMS, OPPR, Kaizen etc
- Lead GB Projects involving the customers
- Coach GB trainees for certification
Deputy Manager Strategic Quality
IBM Business Process Pune
12.2006 - 08.2010
- Recommend and help in implementing process improvements using Six Sigma methodology
- Responsible for Compliance and controls for all the engagements
- Responsible for BPMS implementation
- Certified auditor for BPMS and other IBM’s internal audits
Contact Centre operations
11.2002 - 12.2006
- Responsible for handling a team (25-40)
- Responsible for coaching, continuous feedback on issues relating to product knowledge, and soft skills Delivery of SLA on day to day basis
Education
Six Sigma Black belt -
Annexes
Six Sigma Green belt -
IBM
Bachelor of Computer Science - Statistics, Math
Mangalore University
01.2002
Skills
- People development
- Supply Chain Solution
- Project Management
- Process Analysis/Re-engineering
- Cross – cultural communication
- Cross functional collaboration
- People Strategy
- Business continuity
- Communication & Engagement
- Transformation
- Change Management
- Supply Chain Resilience
- Results-Driven
- Communication
- Client relationship building
- Problem-solving
- Team leadership and direction
Languages
English
Hindi
Mandarin (Beginner)
Swedish (Beginner)
Malayalam
Years Of Experience
23+ Years of Experience: Including 15 years with Maersk.
Multicultural Experience
Worked in India, China, the Philippines, Sweden, and Denmark.
Industry Insight
Experience across multiple industries and logistics verticals.
Personal Information
- Date of Birth: 04/04/82
- Gender: Male
Value Proposition
- E2E Supply Chain Knowledge and Expertise
- Innovative mindset & experience in enhancing supply chain Digitally
- Supply chain Resilience
- Adaptability
- Stakeholder Engagement & Ownership
- Results-Driven
- Customer Centric
- Process Improvement
- Performance Management
Training
- 7 Habits of highly effective people – Stephan Covey institute
- Critical Conversations
- Leading Others
Timeline
Client Program Director
Maersk Sverige AB
06.2023 - Current
Regional Client Program Manager
Maersk Sverige AB
02.2022 - 06.2023
Key Client Manager CX Experience & Sales Support
Maersk Sverige AB
06.2019 - 02.2022
Sales support Manager
Maersk Sverige AB
06.2018 - 06.2019
Site Manager Regional Sales Support
Maersk GSC Manila
11.2015 - 06.2018
Site Service Improvement Lead
Maersk GSC Chengdu China
06.2013 - 11.2015
BPI and Service Improvement Manager
Maersk GSC Pune India
08.2010 - 06.2013
Deputy Manager Strategic Quality
IBM Business Process Pune
12.2006 - 08.2010
Contact Centre operations
11.2002 - 12.2006
Six Sigma Green belt -
IBM
Bachelor of Computer Science - Statistics, Math
Mangalore University
Six Sigma Black belt -
Annexes
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