Ugo Lercher

• Worked behind the scenes of large and small concerts in the Copenhagen area
• Gained experience in stage setup, backstage logistics, and team coordination
• Zero-hour contract role with flexible scheduling

• Troubleshot issues with equipment promptly to minimise downtime.
• Handled green coffee beans properly before the roasting process,.
• • Learned full-cycle production processes in a fast-paced setting

• Trained and mentored new employees to maximise team performance.
• Adhered to company standards and compliance requirements for operations and cleanliness.
• Kept employees operating productively to meet business and customer needs.

• Carried out day-to-day duties accurately and efficiently.
• Reviewed customer history to recommend appropriate products and services.
• Supported team by demonstrating respect and willingness to help.
• Oversaw logistics and operations to deliver process optimisations and efficiencies.

• Assisted chefs and kitchen staff with sous vide, frying and steaming.
• Maintained utensils, knives and kitchen equipment.
• Rotated stock in temperature-controlled storage areas for safe food service.
• Performed kitchen porter duties, including unloading and checking deliveries.
• Performed stringent cleaning and disinfecting processes.
• Carried out quality checks on food items.

• Exceeded targets for items picked by performing thorough checks to maintain excellent quality assurance.
• Completed work following safety rules for best working practices.

• Optimised storage areas to maximise access and meet different weight, size or shape requirements.
• Coordinated stock deliveries to maintain stable product lines.

• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Make decision and act quickly in emergency situations.
• Obtain information through questioning individuals.
• Work accurately with names, numbers and codes.

• Processed invoices and payment runs with complete accuracy.
• Stayed current on processes and procedures to offer relevant assistance.
• Answer and route calls on a complex digital telephone system.
• Responsible for answering all incoming phone calls, responding to guest requests and transferring calls to appropriate departments.

• Picked and despatched high-volume orders accurately.

• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.

• Ensured impeccable first impression, greeting every guest with a smile and positive attitude.