Victor Da Silva

- Operational Leadership, Lead day-to-day operations with a focus on customer-centric service and efficient team management.

- Technical Expertise, Hold Apple Certified Technician credentials, ensuring advanced proficiency in diagnosing and resolving Apple product issues.

- Partnership with Apple, Maintain strong relationships with Apple, staying updated on product releases and service standards.

- Service Optimization, Optimize service workflows, emphasizing quality assurance and efficient problem-solving.

• Performance Analysis:Analyze key performance indicators to assess and improve store performance, exceeding targets.
  

- Web Design and Functionality, design and construct websites that seamlessly blend aesthetic appeal with functional efficiency, ensuring a user-friendly experience and optimal performance.

- Social Media Strategy Development, formulate and tailor social media strategies for diverse platforms, aligning them with organizational goals to maximize outreach and engagement.

- Influencer Identification and Negotiation, proficient in identifying suitable influencers and negotiating collaboration terms to effectively reach and resonate with the target audience.

- Community Management on Social Networks, skillfully manage online communities across social networks, actively engaging with audiences through publication interactions and providing comprehensive after-sales support.

- Key Performance Indicator Analysis, conduct in-depth analysis of key performance indicators (KPIs) associated with various advertising campaigns, extracting valuable insights for strategic refinement.

Competitor E-news Monitoring, keep a vigilant eye on competitors' electronic newsletters (E-news), staying abreast of industry trends and competitor activities to inform and enhance marketing strategies.

- Analysis of customer's needs/problems and finding a solution based on good knowledge of the technical characteristics
- Analysis of key performance indicators and implementing strategies to improve

- Supervision and training of a commercial and technical team of several people; leading, supporting and motivating the team to achieve common goals.

- Ensure administrative support (telephone, e-mail, invoicing, stock management).
- Visual Merchandising, conceptualize and create visually stunning merchandising displays that captivate customers, effectively showcasing products and enhancing overall store aesthetics.

- Ensuring Product Quality for Pre-Sale managing and maintaining device quality control measures to guarantee optimal product standards before market release
Repairing Defective Devices, proficient in diagnosing and resolving issues in malfunctioning devices to restore them to full functionality.

- Managed implementation of new technological improvements resulting in increased efficiency.

- Overseeing Post-Sales Operations and Website Management, effectively coordinating after-sales activities to enhance customer satisfaction, while concurrently managing website functionalities for optimal user experience.

- Ledger Management, assisted in maintaining accurate financial records by meticulously updating ledgers and reconciling accounts.

Implemented efficient data entry practices, ensuring timely and error-free documentation of financial transactions.

- Invoice Processing, played a pivotal role in the invoice processing workflow, verifying invoices for accuracy and completeness.

- Payroll Processing, played a crucial role in the end-to-end payroll process, ensuring accurate calculation of wages, deductions, and benefits for employees.

Collaborated with HR and other departments to collect and verify timekeeping data for payroll accuracy.